Service Desk Technician

2 weeks ago

Ottawa, Canada Royal Canadian Mint Full time

The Royal Canadian Mint is hiring a Service Desk Technician who can thrive in a dynamic and inclusive environment.

**Requirements**:
**Education and Experience**:

- College diploma or equivalent experience, with formal training in the Information Technology field
- Networking and data communication experience is an asset
- Strong troubleshooting skills. ITIL, MCP, A+, certification is an asset
- Vendor certifications are an asset
- Previous experience working a cloud environment is an asset

**Skills and Ability**:

- Thoroughly document all pertinent information relevant to the nature of problems or issues coming into the service desk
- Prioritize and schedule issues, and escalate when required to appropriate experienced technician or support group
- Skilled in written and verbal communications in both official languages
- Must demonstrate strong initiative, judgement and reliability
- Ability to work independently and to work with others as a team
- Possess high level of integrity and excellent attention to detail
- Bilingualism required

**Knowledge**:

- Working knowledge of Windows operating systems, including Windows 7 and Windows 10;
- Supports a variety of user hardware, including a variety of PC models, laptops, printers, scanners, and iOS devices.
- Knowledge regarding security procedures, virus scanning, password compliancy and remote dial-in procedures;
- Able to research and troubleshoot computing problems using manuals and the Internet;
- Provide training and demonstrations of Microsoft Office core products, Exchange, and basic Windows 7/10 desktop functions to end users;
- Help desk knowledge base to document problems resolution, known bugs and workarounds.

The health and safety of our employees is a top priority. The Mint has developed significant and rigorous safety protocols to address the COVID-19 pandemic.

At the Mint you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. We pay competitive salary and offer a range of benefits that support employees and their families. The Mint supports its employees by focusing on their growth and development.

**Ready to mint your career?

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