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Account Manager

4 months ago

Greater Toronto Area, Canada Accrue | Full Service Amazon Agency Full time

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. 

 

Responsibilities

  • Create and maintain relationships with customers to better understand and achieve their needs
  • Make visits to our customers to identify opportunities for growth within Amazon
  • Manage all reporting about the health of customers' accounts
  • Monitor and improve SKU-Level Performance while working with the various teams
  • Collaborating with cross-functional teams to align marketing efforts
  • Set & test hypotheses and give input to the creative team to develop creative materials based on performance
  • Coordinate new product launches
  • Perform listing audits and coordinate optimizations
  • Manage pricing, deals, discounts, promos
  • Report on product performance metrics and offer or apply suggestions for improvement
  • Coordinate with Supply Chain: Work closely with supply chain to develop sales forecasts and to ensure that marketing efforts are aligned with inventory stock levels.


Qualifications

  • Previous account management experience
  • Articulate and well accustomed to a client facing role
  • Willingness and ability to travel