Customer Service Specialist

4 weeks ago

Ontario, Canada Carrier Enterprise Canada Full time

Career Opportunity – Carrier Enterprise Canada

Position: Refrigeration Inside Specialist


Reporting to: National Refrigeration/ Wholesale Manager

Location: Ontario (Remote)


The Opportunity

The person will need to have strong refrigeration and compressor knowledge to be able to provide expert customer service to our refrigeration/compressor customers at the branch.

  • Strong refrigeration and compressor knowledge to be able to provide expert customer service to our refrigeration/compressor customers at the branch or across the region.
  • Work with sales and marketing to create excitement around new refrigeration focus around refrigeration /compressor products.
  • Work with Refrigeration Account manager and Inventory planning to ensure proper product selection available across the region
  • Handle customer and WWGTotaline counter associates calls and inquiries for quotations and product information
  • Responsible for quoting refrigeration equipment (including cooler and freezer rooms) to customers and other sales branches across Alberta to select product for specific refrigeration applications needs.
  • Process customer orders and work to bring Refrigeration customers on Ecommerce format.


Skills and Behaviours

  • Minimum 5 years of Refrigeration Sales experience in the HVACR industry
  • Expert refrigeration skills
  • Post-secondary education in HVAC
  • Excellent interpersonal and communication skills
  • Positive attitude and customer service oriented
  • Strong communication skills


Why work for CE Canada?

  • Our culture and mindset are focused on leading sustainable, ambitious, strategic growth through engagement, empowerment and accountability
  • We are a team built on trust and integrity
  • We believe our people are what delivers a high level of customer experience
  • We offer competitive salary, incentive and benefits
  • We invest a lot in valuable training, best-in-class tools, and a successful value add and sales methodology
  • We win and celebrate together


We offer competitive salary, incentive, and benefits such as:

  • Health, Dental & Vison Care
  • Life & Disability Insurance
  • Travel Assistance Coverage
  • Company Pension Plan with a company contribution
  • Employee Assistance Program


*Carrier Enterprise Canada is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”) to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed and treated with confidentiality.

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