Operations Team Lead

Found in: Appcast CA C2 Glassdoor - 1 week ago

Longueuil, Canada Fuze HR Solutions Full time

We are currently looking for a Group Leader for the Quebec Region.

The Group Leader will manage Canada's Site Assessment and Remediation operational team within the Global Resilience business line. The position is based in Longueuil (South Shore of Montreal), Quebec. Candidates must be fluently bilingual (French and English), able to speak, understand, read and write in both languages.

The Group Leader position is a key leadership role in business operations and will initially lead the Resilience business line staff to create organic growth in the Quebec region. As an Group Leader, you will approach this role with a high level of ownership and commitment to the team and the organization.

The position requires coordination and collaboration with all parts of the organization, including Client Account Managers, Service Line Managers, Corporate Services, and Group Leaders in other geographies, departments, and business units.

In addition to managerial responsibilities, the Quebec Group Leader is responsible for tasks in direct contact with projects and clients and/or technical services. The selected candidate will be a proven and inspiring leader who embraces and promotes the company vision and values: People First, Integrity, Customer Success, Collaboration, and Sustainability.

Role accountabilities:

The successful candidate will have:

· Experience building functional and high-performing teams within a consulting organization

· The ability to connect with people at all levels of the organization

· A proactive communication style with oral and written communication skills in French and English that demonstrate the ability to think analytically and deliver a clear and persuasive message

· Ability to handle sensitive personnel issues

· Strong leadership and communication skills and the ability to connect with, manage, coach, inspire and lead the team and understand the skills of a diverse team

· An understanding of company's capabilities, strategy, and priorities

· Hands-on experience with accounts receivable teams and technical service offerings

· The ability to support and implement business priorities such as the use of Global Centers of Excellence (GECs), project management excellence, digital offerings, and sustainability.

The main responsibilities of the Group Leader will be to:

· Supervise and participate in the management of people in the Quebec Region service area, including hiring, onboarding, performance management and terminations.

· Increase market presence by working collaboratively with service line managers, market area leaders, and customer account managers to strategically position and focus on key growth areas.

· Make compensation recommendations to senior management team on staff promotions, quarterly market adjustments, merit increases and bonuses.

· Provide recommendations on leadership opportunities, staff development opportunities, and rewards programs to senior management team and people management team, as appropriate.

· Look for innovative ways to provide alternative delivery by understanding emerging digital trends and work closely with account and project managers to increase engagement with Global Centers of Excellence (GECs).

· Review the performance of Certified Project Managers (CMMs) in the region and work with the Project Management Office (PMO) to assess that PMPs are qualified, up-to-date on required training, and operating in accordance with their role and category.

· Review weekly financial reports, accounts receivable and unbilled reports and work with financial managers and CPMs in the region.

· Conduct monthly reviews of high-risk, high-value projects with CPMs in the region using our project and funding tools. Based on the results of project reviews, develop action plans as required to address identified issues.

· Work with other Group Leaders on workload leveling across Canada, including identifying staff for project opportunities and the need for external hiring.

· Be a visible steward of health and safety (OHS) by achieving required stewardship objectives and being a mentor and strong example for health and safety.

Qualifications & Experience:

Qualifications:

· 10 years of experience in a design office

· Bachelor's degree or higher in a relevant technical field

· Bilingual in French and English with the ability to speak, understand, read and write in both languages.

Preferred Qualifications:

· Experience in team management

· Large-scale experience in project management and/or account management

Fuze HR Solutions is committed to building a diverse, accessible, and equitable workforce. Our approach is twofold. Both internal, where we focus on creating a diverse and inclusive environment for our employees, and external, where we source and recruit from the most diverse candidate pools. Our teams are educated on current best practices at attracting, retaining, and working with the most talented and diverse candidates.

As an equal opportunity employer, we are committed to accommodating every candidate and encourage those who identify as a member of a visible minority group, or a person with a disability and requiring specific accommodations, to apply.

For all questions, comments and feedback on our diversity and inclusion programs and policies or to request information relating to accommodation measures, please contact your local Fuze HR Solutions branch.

We look forward to working with you

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