Online Sales Specialist

6 days ago

Calgary, Canada Truman Full time

We are currently seeking a dynamic and dedicated Online Sales Specialist to join our team. This role involves developer direct sales, lead nurturing and management, proper lead follow-up, guiding buyers through the pre-construction sales process, and providing exceptional customer service.


Responsibilities:

  • Proactively contact hot leads generated through marketing efforts and promptly respond to direct inquiries via phone, text, email and live chat.
  • Maintain regular follow-up with leads to keep them engaged throughout the pre-construction home buying process.
  • Assess and qualify leads based on their interest level, buying intent, and timeline, and prioritize follow-ups to optimize conversion rates.
  • Guide investor leads through the developer direct sales process, explaining investment benefits and managing contract and deal closure processes.
  • Maintain detailed records of all interactions with leads for future reference and personalized follow-up.
  • Provide buyers with detailed information about developments, floor plans, pricing, and deposit structures.
  • Complete and submit deal worksheets, ensuring all buyer information is accurately documented.
  • Oversee contract preparation and ensure buyers understand all terms and conditions and that the purchase contract is signed and completed properly.
  • Acquire and maintain extensive knowledge of all Truman projects, including community characteristics, amenities, location benefits, and product offerings.
  • Provide customized advice and education to leads based on their needs and preferences, directing them to the appropriate Truman project or community.
  • Serve as a point of contact for potential customers, providing prompt and detailed responses to inquiries.
  • Collect feedback from leads and purchasers to improve service and address concerns promptly.
  • Utilize CRM systems to manage leads and follow-ups effectively.
  • Respond to live chat inquiries with professionalism and accuracy.
  • Achieve sales targets and adjust strategies based on market trends.
  • Attend weekly sales training meetings to continuously improve sales techniques.

Qualifications:

  • Minimum 1 year of inside sales experience or equivalent sales experience.
  • Experience with a CRM system is highly preferred.
  • Real estate background is highly preferred.
  • Basic understanding of mortgages and the process of purchasing investment properties is preferred.
  • Real estate license NOT REQUIRED.
  • Exceptional interpersonal, written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team, managing multiple tasks and sales targets.


Benefits:

  • Competitive salary plus commission based on performance
  • Extended health benefits


Who We Are:


Truman


For over 35 years, Truman has been building properties of exceptional quality and distinguished craftsmanship in Calgary and surrounding areas with the core belief that everyone can Live better.®


We strive to turn this vision into reality by continuously challenging ourselves to surpass industry standards through innovation, unwavering commitment to quality, and exceptional value. As a result, we have consistently enhanced the lives of the families we serve on multiple fronts, treating them as an extension of our own family. With the collaboration of our dedicated builders and skilled artisans, we passionately design and construct world-class residences, mixed-use projects, and commercial developments.


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