Facilities Management Specialist
6 days ago
Role Overview:
As a Facilities Services Specialist, you will oversee the daily operations of WTW’s office facilities in Montreal and Ottawa, ensuring a productive and compliant work environment. You will manage office budgets, improve processes, and support employees by providing efficient services while working closely with leadership and external partners.
Key Responsibilities:
- Budget Management: Develop and monitor budgets to control office operating costs.
- Team Leadership: Supervise and mentor FS staff, managing performance and professional development.
- Client Relations: Collaborate with office leadership to meet local business needs and provide operational guidance.
- Project Management: Work with Corporate Real Estate on office real estate projects.
- Vendor & Compliance Management: Manage relationships with external vendors and ensure compliance with company policies, including Quebec’s language legislation.
- Process Improvement: Implement office processes and service metrics to drive operational efficiency.
- Safety & Security: Oversee safety, security, and business continuity programs.
Requirements:
- Experience:
- 2-5 years in facilities management or office operations, ideally in a client-focused or professional services environment.
- Leadership experience in managing teams and resolving issues in high-pressure situations.
- Skills:
- Bilingual (French/English): Strong verbal and written communication skills in both languages.
- Strong customer service orientation with the ability to influence and collaborate with diverse teams.
- Proficiency in MS Office, MS SharePoint, MS Teams, and Oracle.
- Education:
- College/University degree preferred, or High School diploma required.
- Additional:
- Occasional travel may be required within the jurisdiction and for corporate meetings.
- Flexibility in working hours may be needed.
Must-Haves:
- Bilingual (French/English).
- Leadership: Ability to manage and mentor a team.
- Customer Service: Focused on creating a positive work environment.
- Operational Expertise: Experience improving office processes.
- Problem-Solving: Strong organizational and decision-making skills.
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