Multi Site Manager

3 weeks ago

Greater Edmonton Metropolitan Area, Canada Hays Full time

The Multi-Site Manager will oversee the Edmonton residential rental portfolio, ensuring all properties meet the companies Standards in leasing, maintenance, and daily operations. This role requires strong leadership skills and a focus on delivering exceptional resident experiences while optimizing operational efficiency


KEY RESPONSIBILITIES

· Oversee day-to-day operations of buildings and ensure they are operating to the companies Standards.

· Maintain a high level of customer satisfaction by ensuring that tenant inquiries are responded to in a timely manner.

· Ensure standard aspects of the lease agreement are enforced such as rental payments, community rules, insurance submissions, etc.

· Optimize revenue management with expense control to ensure positive NOI.

· Oversee daily maintenance operations and vendor coordination.

· Ensure work orders are scheduled and preventative maintenance schedules are followed.

· Oversee Leasing process to ensure high lease-up and resident retention.

· Supervise team on lease-ups and lease as needed.

· Maintain unit rental listings and identify leasing opportunities to generate traffic.

· Perform market surveys.

· Oversee all aspects of the lease renewal process.

· Contribute to team training, process development and provide solution-oriented feedback to operations managers.

· Schedule, delegate, and perform move-ins and move-out inspections as needed.

· Perform other duties as may be determined by your supervisor from time to time.

· Suggest and implement procedural and administrative processes for rental operations.

· Implement procedural and administrative processes for rental operations.

· Training support and assistance in training development.

· Support other portfolios as needed.

· Provide backup to on-call schedule as needed.

QUALIFICATIONS

  • Must have reliable vehicle and valid driver’s license.
  • Strong knowledge of RTA.
  • Knowledge of local economy, housing, and rental market.
  • Three (3) years of property management experience.
  • Three (3) years of experience with supervising small teams.
  • Experience in overcoming objections with customers.
  • Experience with contacting clients by email, in person, and phone.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Desire for continuing education and personal development.

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