Multi-site Manager

3 months ago

Edmonton, Canada Rohit Management Inc Full time

**OVERVIEW**

The Multi-Site Manager will oversee the Edmonton residential rental portfolio, ensuring all properties meet Rohit Standards in leasing, maintenance, and daily operations. This role requires strong leadership skills and a focus on delivering exceptional resident experiences while optimizing operational efficiency

**KEY RESPONSIBILITIES**
- Oversee day-to-day operations of buildings and ensure they are operating to Rohit Standards.
- Maintain a high level of customer satisfaction by ensuring that tenant inquiries are responded to in a timely manner.
- Ensure standard aspects of the lease agreement are enforced such as rental payments, community rules, insurance submissions, etc.
- Optimize revenue management with expense control to ensure positive NOI.
- Oversee daily maintenance operations and vendor coordination.
- Ensure work orders are scheduled and preventative maintenance schedules are followed.
- Oversee Leasing process to ensure high lease-up and resident retention.
- Supervise team on lease-ups and lease as needed.
- Maintain unit rental listings and identify leasing opportunities to generate traffic.
- Perform market surveys.
- Oversee all aspects of the lease renewal process.
- Contribute to team training, process development and provide solution-oriented feedback to operations managers.
- Schedule, delegate, and perform move-ins and move-out inspections as needed.
- Perform other duties as may be determined by your supervisor from time to time.
- Suggest and implement procedural and administrative processes for rental operations.
- Implement procedural and administrative processes for rental operations.
- Training support and assistance in training development.
- Support other portfolios as needed.
- Provide backup to on-call schedule as needed.

**Talent Management & Development**:

- Actively participate in recruitment of new staff.
- Oversees the direction and goals of the department.
- Regularly provide coaching and development feedback to team.
- Conduct team building activities and recognition.
- Performs other related duties as assigned.

**QUALIFICATIONS**
- Must have reliable vehicle and valid driver’s license.
- Strong knowledge of RTA.
- Knowledge of local economy, housing, and rental market.
- Three (3) years of property management experience.
- Three (3) years of experience with supervising small teams.
- Experience in overcoming objections with customers.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Desire for continuing education and personal development.

**Licenses & Certifications**: Required
- Driver's License

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