Desktop Support Specialist

7 days ago


PointeClaire, Canada SISL Global Full time

Roles & Responsibilities:


Min experience of 3 years in Desk side support at system admin level.


Assists client teams by offering technical support for a range of issues including Windows, desktop, laptop, software, and hardware problems.


Assist with the creation, management, and deactivation of user accounts in Active Directory.

Utilize the available apps to remotely access users' PCs and resolve technical issues such as Outlook problems, software installation and uninstallation requests, and other technical challenges.


Proficient in utilizing administrative tools such as Azure Active Directory admin centre, Microsoft 365 Admin Centre, Exchange Admin Centre, Connect-Wise, and Power Shell for various administrative tasks.


Responsible for assigning assets such as laptops and other peripherals to users within the client organization.



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