Technical Support Specialist

1 week ago

PointeClaire, Quebec, Canada Cameleon RH Full time

English is below

Spécialiste Support Technique

Chez Caméléon RH, nous croyons au bonheur au travail et ceci passe essentiellement par un bon jumelage entre le bon rôle, la bonne entreprise, le bon patron et l'environnement qui sera stimulant pour vous Nous sommes là pour vous écouter, vous comprendre et connaître la personne derrière le curriculum vitae. Nous nous engageons à vous présenter des offres qui vous permettront de vous épanouir et de vous réaliser en tant que professionnel, mais aussi en tant qu'individu.

Êtes-vous prêt pour l'aventure Caméléon? Notre expertise, vos couleurs

Location : Saint-Eustache

Type d'emploi : Le poste est permanent temps plein.

Ton environnement de travail :

À la recherche d'une opportunité dans une grande entreprise où l'environnement de travail est rapide, dans laquelle de grands projets se trament?

Ton quotidien, en quelques lignes :

En tant que Spécialiste Support Technique, relevant du Vice-Président, vous jouerez un rôle crucial en fournissant un support technique aux clients de SteriTraces sur l'infrastructure et les logiciels. Vous travaillerez en étroite collaboration avec le responsable des ventes techniques pour garantir la livraison sans faille des produits et services.

Avant la transaction :

  • Gestion des stocks
  • Responsable de passer des commandes pour renouveler les stocks (étiquettes, ordinateurs, etc.)
  • Responsable de préparer et tester le matériel

Après la transaction, responsable de superviser les aspects techniques :

  • Pré-formation : s'assurer que les formulaires sont envoyés et retournés correctement remplis et se connecter avec l'équipe informatique du client
  • Sélectionner et expédier les articles au client
  • Informer les responsables des ventes des dates d'expédition du matériel
  • Répondre à tous les appels entrants
  • Support pour tous les incidents et dépannage
  • Fournir des commentaires clients au développeur principal, s'assurer de signaler les bugs au développeur principal et une fois que le problème est résolu, boucler la boucle avec le client.

Responsabilités supplémentaires :

  • Soutenir la R&D

Et toutes les autres tâches ou responsabilités assignées par le supérieur immédiat, pertinentes et directement liées à la bonne exécution de ce poste.

La petite liste des indispensables :

· Minimum 3 ans d'expérience en support technique dans le milieu dentaire

· Compréhension de l'environnement des cliniques dentaires

· Bilingue

· Axé sur le client

· Compétences en communication

· Sens de l'urgence

Bonnes raisons pour postuler :

  • · Rémunération compétitive assortie d'un régime de pension;
  • · Vous rejoindrez une équipe dynamique et diversifiée où votre impact sur la perception de l'entreprise sera valorisé et où vous pourrez contribuer au développement individuel et à la succession au sein de l'organisation.


Technical Support Specialist

At Caméléon RH, we believe in happiness at work, which primarily comes from a good match between the right role, the right company, the right boss, and an environment that will be stimulating for you We are here to listen to you, understand you, and get to know the person behind the resume. We are committed to presenting you with opportunities that will allow you to thrive and realize yourself both as a professional and as an individual.

Are you ready for the Caméléon adventure? Our expertise, your colors

Location: Saint-Eustache

Employment Type: The position is full-time permanent.

Your work environment:

Are you looking for an opportunity in a large company where the work environment is fast-paced, and big projects are underway?

Your daily tasks, in a few lines:

As a Technical Support Specialist, reporting to the Vice President, you will play a crucial role in providing technical support to SteriTraces clients on infrastructure and software. You will work closely with the technical sales manager to ensure seamless delivery of products and services.

Before the transaction:

  • - Inventory management
  • - Responsible for placing orders to replenish stock (labels, computers, etc.)
  • - Responsible for preparing and testing hardware

After the transaction, responsible for overseeing technical aspects:

  • - Pre-training: ensuring forms are properly sent and returned completed and connecting with the client's IT team
  • - Picking and shipping items to the client
  • - Informing sales managers of equipment shipping dates
  • - Responding to all incoming calls
  • - Supporting all incidents and troubleshooting
  • - Providing client feedback to the senior developer, ensuring bugs are brought to the senior developer's attention, and once the issue is resolved, closing the loop with the client.

Additional responsibilities:

  • - Supporting R&D

And any other tasks or responsibilities assigned by the immediate superior, relevant and directly related to the proper execution of this position.

The shortlist of essentials:

  • - Minimum 3 years of experience in technical support in the dental field
  • - Understanding of the dental clinic environment
  • - Bilingual
  • - Customer-focused
  • - Communication skills
  • - Sense of urgency

Reasons to apply:

  • - Competitive compensation with a pension plan;
  • - You will join a dynamic and diverse team where your impact on the company's perception will be valued, and where you can contribute to individual development and succession within the organization.

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