Project Manager

Do Better. Work Better. Be Better.

At tbk, we lead brands to their next:

Their next brand that delights their customers and helps them acquire the right ones.

Their next marketing website that generates more of the right business.

Their next campaign that leads people with ease to connect with them.

Their next launch strategy that drives new expansion.

Their next backend platform that makes business easier and better.

And the same for brands, we lead tbk’ers to their next:

Your next opportunity to meet with some of the world’s best clients.

Your next chance to show a team of the best what you’re capable of.

Your next moment to focus on your career without sacrificing your personal life.

Your next ability to grow your career with senior mentorship and coaching.

Be your next at tbk.

tbk is an award-winning, full-service agency headquartered in London, Ontario that leads brands to their next. For over 15 years, our team of professionals have been helping brands successfully compete and grow. We drive results with entrepreneurial thinking, strategic leadership, accessible websites, memorable branding, performance-based digital marketing, and custom software solutions. It’s no wonder why so many of Canada’s most trusted brands count on tbk to deliver exceptional work.

As an experienced Project Manager you know the number of talented, committed, and creative professionals it takes to build effective and cutting-edge websites and software to help our clients run their businesses. It’s always a group effort, and the Project Manager is a central figure that sees the business vision and goals turn into reality for clients.

As a Project Manager, you’re passionate about all things CRO and technology and keep up to date with all the latest trends, tools and technology shaping the software industry. Building user-centric, web products and platforms that cannot fail is your “why.” You care deeply about executing projects on time, on budget and on scope all while offering an exceptional client experience along the way. You work well with diverse teams, operate with transparency and clear communication, catch and care about all the little details, put the user first, and aren’t afraid to problem solve daily to keep projects on track and ensure the final product is poised to achieve its business goals.

You own platform builds from start to finish including overseeing project discovery, requirements gathering, UI/UX, SEO, design, development, alpha, beta, QA, and launch. You have a deep understanding of the strategic best practices and project management methodologies that come with building web products that meet the needs of the business.

This role is remote-friendly, with a heavily weighted preference for candidates located in Southwestern Ontario. Candidates outside of Ontario will not be considered.

A day in the life of tbk’s Project Manager:

• Morning Research – You start your day by reading the latest in software trends online to continuously hone your skills in an ever-changing field.
• Daily Meeting – Early in the morning, you join tbk’s web & enterprise team meeting, connecting with your team for 15 minutes to talk about the day’s happenings. You connect with your production team to review the previous day’s work, provide feedback, and set goals for the current day. You ensure the team is unblocked (they have what they need to produce the day’s work) and the overall project timeline is not at risk.
• Client Consultant – After that, you join client meetings throughout the day to offer project updates, present new work, collect feedback and provide strategic consulting. This could look like presenting mock-ups, a software architecture plan or showing a client their beta software for the first time.
• You are a natural leader and have over 8 years of experience consulting directly with Canada’s CEOs, CMOs, CFOs and more. You handle yourself well under pressure in meetings and can handle strategic questioning from clients.
• Team Support – After your client meetings, you regroup internally with the enterprise team to plan project next steps based on client feedback, comments, and discussions.
• Project Collaboration & Strategy – Your afternoon is spent collaborating with the production team to ensure the strategy, scope and goals for each project are being fulfilled on all while keeping the project on schedule and on budget. You create user stories and technical briefs, manage the product backlog, help prioritize work and unblock team members, participate in internal demos/reviews of work, evaluate project progress and problem solve to keep the project on track. You use your expertise in software, business, and technology strategy to ensure the products you are responsible for creating are geared to meet the needs of all target audiences and perform as a powerful revenue-generating tool for your client for the next 3-5 years.
• Leadership – You end the day with a one on one:
• You complete the day with a one-on-one with your direct report, Andre LeFort. As your teammate, Andre is supporting you with his 20 years of experience leading software, technology and consulting teams while working with some of Canada’s most innovative companies.

As you can see in the above daily in the life, this role is a central role in the agency and requires senior level experience as a past Project Manager, preferably leading the production and launch of enterprise products, platforms, and strategies for at least 30 clients and experience working at a marketing agency for a significant portion of your career.

Your skills and experience:

• 8+ years of work experience in web and technology, preferably overseeing the development of enterprise products and strategies for at least 30 clients and experience working at both agency and large enterprise for a significant portion of your career.
• A strong portfolio with experience in project and/or product management as it pertains to website development, software development, digital products, software engineering, project management, and more.
• Excellent communication skills, with the ability to clearly present technology-related strategies and deliverables, communicate technical information, analyze and effectively share data/insights/results, and build alignment across multiple stakeholders.
• Proven ability to work with creative, design, development, and marketing teams to plan, produce and launch new web products and CRO strategies for clients, set goals, and analyze data and trends to achieve goals and KPI targets.
• 8+ years of experience acting as the client’s key point of contact, strategist, and project manager on new software builds. Excellent communication, strategy, and project management skills that leave client’s feeling at ease and empower the production team to complete projects on time, on scope, and on budget. Strong ability to work through project challenges, identify and manage scope creep and work in unison with client and internal teams to achieve project goals.
• Ability to gather, understand, evaluate, and plan user and business requirements in collaboration with the client and UI/UX specialists. Ability to create user stories, technical specifications, and project plans to guide the production team.
• Experience participating in discovery sessions to understand business goals, clients’ products/services, industry nuances, competitors, target audiences, growth opportunities, user flows, and required website features. Proven ability to document and fulfil on project and product requirements to achieve business goals.
• Ability to develop website sitemaps, conduct keyword research and oversee SEO implementation to ensure web products meet SEO best-practices.
• Ability to make user experience, user interface, user flow, design and content recommendations that convert end users.
• Ability to use analytics tools to understand, measure and provide strategic recommendations that will improve website performance metrics.
• QA (including alpha review) all Web projects and provide timely feedback for the Web team on website architecture, user interface, user experience, design, tracking and SEO.
• Understanding of website maintenance, hosting, and security best practices,
• Bachelor’s or master’s level education in Computer Science, Engineering, Business, or another relevant educational program.
• A genuine interest in business and technology – you read and educate yourself to better your expertise and skills in product development.