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ServiceNow Architect

2 months ago

Toronto, Canada Resonaite Full time

Our client in the public sector is looking for a ServiceNow architect on a contract basis.


Location: Hybrid Toronto

Duration: 6 months + 6 months extension



Responsibilities

  • Designs and architects scalable and sustainable solutions that align with business objectives and industry best practices.
  • Configures and customizes ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (HAM/SAM), Strategic Portfolio Management (SPM), and Application Portfolio Management (APM).
  • Provide technical leadership and guidance to the TDS team and other stakeholders on ServiceNow platform capabilities, best practices, and implementation strategies.
  • Hands-on development and implementation of ServiceNow solutions, including workflows, forms, business rules, etc.
  • Creates and maintains technical documentation, including system architecture diagrams, configuration specifications, knowledge articles, and deployment procedures.
  • Provides training and knowledge transfer to internal team members on ServiceNow platform features, functionality, and best practices.
  • Provides In-depth knowledge of ServiceNow's security model, including roles, permissions, and access controls. Ability to design and implement robust security profiles to ensure appropriate access to data and functionality for various user roles.
  • Provide leadership, design, and implementation of secure horizontal and top-down discovery of cloud solutions, SaaS products and DMZ/Controlled infrastructure components.


Requirements:

  • 5 years of experience in ServiceNow platform architecture, configuration, and implementation.
  • ServiceNow Certified Application Architect (CAA) required
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred.
  • Experience with ServiceNow ITSM modules such as Incident, Change, Asset (HAM and SAM), Configuration Management, and Request Management.
  • Experience in design, architecting, and implementing Strategic Portfolio Management and Application Portfolio Management.
  • Experience in security hardening, implementing governance and controls aligned to best practise.
  • Proficiency in ServiceNow development languages and tools, including JavaScript, GlideScript, Jelly, and AngularJS.
  • Hands-on experience with ServiceNow integration technologies, such as APIs, REST, SOAP, and ServiceNow IntegrationHub.