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ServiceNow Solution Architect

3 months ago

Old Toronto, Canada S I Systems Full time

Our public sector client is seeking a ServiceNow Solution Architect to translate customer requirements into technical solutions within the existing ServiceNow instance - RQ00074

Duration: 6 months (possibility of extension)

Key Accountabilities:

  • The ServiceNow Solutions Architect is responsible for extracting detailed customer requirements and implementing those requirements within the existing ServiceNow instance
  • Responsible for the designs, supports and manages interfaces to data fed tools, defining and coordinating CI relationships, monitoring data integrity and ensuring alignment with integrated ITSM processes.
  • Deploying core functionality as they relate to the CMDB
  • Install the system on multiple server platforms and databases as required
  • Performing an analysis of client processes that will impact the CMDB initiative
  • Documenting and developing workflows for system functionality and customization
  • Configuration of the ServiceNow system, including creating workflows
  • Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service
  • Performs integrations and process automation using ServiceNow Orchestration
  • Load, manipulate and maintain data between Service-now and other systems

Must have skills:

  • Minimum of 5 years of ServiceNow Architecture, design and development experience
  • Experience developing ServiceNow solutions and technical design documents from business requirements
  • Strong knowledge of IT Asset hardware & software lifecycle management
  • Experience building and coding Configuration Management Databases (CMDB) in ServiceNow
  • Hands on experience beyond ITSM into ITOM
  • Functional knowledge and implementation experience of ServiceNow & IT Service Management (ITSM) frameworks
  • Demonstrated project management skills and experience working directly with customers and clients
  • Advanced knowledge of LDAP, AD, SSO, SOA, Email Infrastructure, Web Services
  • Advanced knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
  • Understanding of IT help desk and service management along with good understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and Service Request Management
  • Experience integrating third-party software and APIs with ServiceNow
  • Hands-on experience on integration work using LDAP, SSO/Okta and Mid Servers

Nice to have:

  • ServiceNow Administrator Certification
  • ServiceNow Implementation Specialist Certification
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