General Manager, Service
3 weeks ago
In this role, you will lead our largest line of business, Service, overseeing the strategic direction and performance of the 360 product-to-market cycle. Reporting directly to the CEO, you will be instrumental in maximizing customer satisfaction (CSAT) and Net Promoter Score (NPS) while minimizing costs through our integrated Service solution. This solution interfaces seamlessly with leading CRM applications, including Salesforce Service Cloud, a key industry partner.
Interested in learning more? Here’s what your responsibilities will look like:
Service Line of Business Leadership:
- Define and implement the strategic direction for the Service LoB, working alongside key leadership. Collaborate on prioritizing the product roadmap and new features with the CTO, VP Product Management, and Partners’ leadership whilst leveraging customer feedback and industry needs.
- Set marketecture and target market priorities, while ensuring awareness and education of line of business capabilities across Coveo.
- Align functional areas, manage key metrics and reporting for tracking progress to quarterly goals and report performance to the Board.
- Attract talent and Service expertise to Coveo in various roles.
Sales and Marketing Leadership:
- Ensure optimal alignment from market selection through to success in self-service and assisted channels.
- Analyze market trends, competitive landscape, and growth opportunities and educate the sales organization on product value proposition, differentiation and industry nuances accordingly.
- Collaborate with Directors, Business Development, Sales, and the CMO to maximize lead generation, pipeline development, and customer retention.
- Coordinate with Alliances Leadership to manage and expand key partnerships.
Professional Services, Customer Support, and Customer Success:
- Design successful methodologies, content, and learning material for deployment success.
- Ensure customer retention and expansion through healthy client relationships, made possible by efficient and personalized implementations in collaboration with our Professional Services team.
Data-Centric Leadership:
- Lead without direct reports by fostering transversal collaboration across the organization.
- Develop a comprehensive and broad vision for the entire line of business.
A data-centric Leader with a strategic growth mindset
To take on this challenge, your leadership will need to be transversal across the entire organization, thus bringing together Service Solution experts in every function. The completeness and broadness of your vision will be of the utmost importance as you will truly be the CEO of an entire line of business.
This is what you’ll need to be successful in this role:
- 15+ years proven work experience as a CEO, General Manager or Executive Vice President in the Customer Service software industry.
- Experience scaling a business from 20 million to 100 million USD overseeing the entire lifecycle of the product from development to client-facing stages and reporting.
- Experience in Product Marketing or Product Management leadership in a technology-oriented, product-led growth driven business;
- Ability to balance marketing strategy, vision and tactical execution in a fast paced and hyper growth environment;
- Exceptional leadership skills and proven ability to work across an organization to drive alignment and process definition.
- Self-starter, visionary, positive and collaborative.
- Strong presence, excellent presentation, written and verbal communications skills coupled with a high energy to present ideas and results to Executives.
You hit it all? Join us, leave your mark on the growth of the largest LoB of one of the biggest global AI companies.
Join the Coveolife-
General Manager, Service
3 days ago
Quebec City, Canada EightSix Network Full timeJob Description Elevate our Service solution as Coveo's General Manager, steering strategic direction and driving unparalleled impact In this role, you will lead our largest line of business, Service, overseeing the strategic direction and performance of the product-to-market cycle. Reporting directly to the CEO, you will be instrumental in...
-
General Manager, Service
3 weeks ago
Quebec City, Quebec, Québec, Canada Coveo Solutions inc. Full timeElevate our Service solution as Coveo's General Manager, steering strategic direction and driving unparalleled impact In this role, you will lead our largest line of business, Service, overseeing the strategic direction and performance of the 360 product-to-market cycle. Reporting directly to the CEO, you will be instrumental in maximizing customer...
-
General Manager, Service
3 weeks ago
Quebec City, Canada Coveo Solutions inc. Full timeElevate our Service solution as Coveo's General Manager, steering strategic direction and driving unparalleled impact In this role, you will lead our largest line of business, Service, overseeing the strategic direction and performance of the 360 product-to-market cycle. Reporting directly to the C
-
General Manager, Service
3 weeks ago
Quebec City, Canada Coveo Solutions inc. Full timeElevate our Service solution as Coveo's General Manager, steering strategic direction and driving unparalleled impact In this role, you will lead our largest line of business, Service, overseeing the strategic direction and performance of the 360 product-to-market cycle. Reporting directly to the C
-
General Manager, Service
3 weeks ago
Quebec City, Canada Coveo Solutions inc. Full timeElevate our Service solution as Coveo's General Manager, steering strategic direction and driving unparalleled impact In this role, you will lead our largest line of business, Service, overseeing the strategic direction and performance of the 360 product-to-market cycle. Reporting directly to the CEO, you will be instrumental in maximizing customer...
-
General Manager, Service
1 month ago
Quebec City, QC, Québec, Canada Coveo Solutions inc. Full timeElevate our Service solution as Coveo's General Manager, steering strategic direction and driving unparalleled impact In this role, you will lead our largest line of business, Service, overseeing the strategic direction and performance of the 360 product-to-market cycle. Reporting directly to the CEO, you will be instrumental in maximizing customer...
-
General Manager
2 weeks ago
Quebec City, Canada IGA Full time**General manager**: Full-Time Number of hours per week : between 40and40 Shift : Day Availability : Anytime **Become a general manager** Are you curious to learn more about food, are you motivated and resourceful? In your family, you are considered the one who mobilizes and organizes activities? Then this job should interest you! You have 5 years of...
-
General Manager
4 weeks ago
Quebec City, Canada Arrow Electronics, Inc. Full time**Position**: General Manager **General Manager, Global Components - Montreal Branch** Arrow is a global technology and services distribution company with annual sales of $37 billion and more than 80 locations worldwide. Spanning across hardware, software, and data, Arrow serves practically every sector of the global economy. Through its humanitarian...
-
General Manager
3 weeks ago
Quebec City, Canada Arrow Electronics, Inc. Full time**Position**: General Manager **General Manager, Global Components - Montreal Branch** Arrow is a global technology and services distribution company with annual sales of $37 billion and more than 80 locations worldwide. Spanning across hardware, software, and data, Arrow serves practically every sector of the global economy. Through its humanitarian...
-
General Management Assistant
3 weeks ago
Quebec City, Canada Desjardins Full timeAt Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...
-
General manager
1 week ago
Quebec City, Canada IGA Full timeGeneral manager Full-Time Number of hours per week : between 40 and 40 Shift : ...
-
General Management Assistant
1 week ago
Quebec City, Canada Desjardins Full timeAs general management assistant at the Caisse Desjardins de Sillery-Saint-Louis-de-France , you will support the General Manager of a large caisse in various administrative and secretarial support activities. To this end, you will be responsible for planning and coordinating the following management activities. More specifically, you will be required to :-...
-
General Management Assistant
1 week ago
Quebec City, Canada Desjardins Full timeThe incumbent supports the general manager and all managers of a large caisse in carrying out various administrative support and secretarial tasks. Activities include overseeing the planning and coordination of management activities. More specifically, you will be required to :- Consult, consolidate, and assemble documents of a strategic nature. Establish...
-
Assistant General Manager
2 weeks ago
Quebec City, Canada Cogir Full timeThe mission of Cogir Residences is to provide seniors with a framework for living in a safe and warm environment, where our wonderful team makes all the difference for our residents. The residences are happy to welcome autonomous residents and those with loss of autonomy. **: We are currently looking for an Assistant General Manager to join our dynamic...
-
Deputy General Manager
3 weeks ago
Quebec City, Canada Cogir Full timeCogir Immobilier is looking for a person to fill a full-time Deputy General Manager position for a private residence for seniors in the Quebec region. It is thanks to our good teamwork and our rigor that we can offer a healthy and safe living environment to all our residents and employees. Together, we ensure that this place continues to shine and make its...
-
General Manager
2 weeks ago
Quebec City, Canada EightSix Network Full timeJob Description WHAT WE BELIEVE We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism. WHO WE ARE We are bold, we are tenacious, we are courageous and brave. We are a cast of characters; We embrace our differences and we share our likenesses. Some of What’s in it for You! Paid...
-
Deputy General Manager
3 weeks ago
Quebec City, Quebec, Québec, Canada COGIR Immobilier Full timeLe Quartier des Rivières, a private residential complex for seniors located in Vanier, is looking for a person to fill the position of general manager. full-time assistant. It is thanks to our good teamwork and our rigor that we can offer a healthy and safe living environment to all our residents and employees. Together, we ensure that this place continues...
-
Deputy General Manager
3 weeks ago
Quebec City, Quebec, Québec, Canada COGIR Immobilier Full timeCogir Immobilier is looking for a person to fill a full-time Deputy General Manager position for a private residence for seniors in the Quebec region. It is thanks to our good teamwork and our rigor that we can offer a healthy and safe living environment to all our residents and employees. Together, we ensure that this place continues to shine and make its...
-
Deputy General Manager
3 weeks ago
Quebec City, Canada COGIR Immobilier Full timeLe Quartier des Rivières, a private residential complex for seniors located in Vanier, is looking for a person to fill the position of general manager. full-time assistant. It is thanks to our good teamwork and our rigor that we can offer a healthy and safe living environment to all our residents and employees. Together, we ensure that this place continues...
-
Deputy General Manager
1 month ago
Quebec City, Canada COGIR Immobilier Full timeCogir Immobilier is looking for a person to fill a full-time Deputy General Manager position for a private residence for seniors in the Quebec region. It is thanks to our good teamwork and our rigor that we can offer a healthy and safe living environment to all our residents and employees. Together, we ensure that this place continues to shine and make its...
