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Bilingual Customer Service and Operations Support Assistant

4 months ago

Boucherville, Canada Fed Supply Full time

Hello I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

Hello I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area. Our team of Supply Chain and Logistics experts speaks your language and operates in your world.

I'm assisting one of our clients in the distribution sector in its search for a bilingual Customer Service and Operations Support Assistant.

General responsibilities :

Account services :
- General support for the customer service team
- Customer service with key customer contacts
- Respond to customer inquiries about services or products
- Support the smooth running of the account/customer services team
- Assist in the planning and coordination of events, trade shows and product launches to increase brand visibility.
- Other duties and responsibilities you may be asked to perform by the Company

Operations support:
-Order entry, purchase order, receiving, routing to customer as appropriate and invoicing
- Sales reports, complaints, etc.
- Preparation of samples for customers
- Track orders on various sales platforms
- Follow-up of goods container receipts
- Exchanges and follow-ups with customers and representatives
- Miscellaneous filing, file maintenance
- Miscellaneous data entry
- Maintenance of container order files (transport information, customs, etc.)

- Experience in customer management, logistics and procurement
- Good interpersonal skills
- Experience in customer service and logistics
- Experience in interior design and building products (an asset)
products (an asset)
- Good communicator and team player
- Bilingual (French and English)