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Reservations agent
4 weeks ago
A reservations agent is an employee of the sales team whose function is to make reservations in order to confirm to travel agencies, wholesalers or customers the availability and sale of rooms.
Job responsibilities
Reporting to the Hotel Sales & Marketing Manager, your main duties are:
- Respond to telephone, electronic, written or in-person inquiries from travel agents, wholesalers, customers and other departments.
- Publicize rates, packages, promotions, etc.
- Inform customers of policies (cancellations, guarantees, restrictions, special requirements, etc.).
- Allocate or reserve rooms or other services using reservation systems.
- Obtain payment guarantees
- Modify or cancel reservations, if necessary
- All other tasks related to the position
- Excellent organizational skills, ability to manage priorities, and provide outstanding customer service.
- Professional attitudes and behavior (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.).
- Ability to work under pressure and manage stress.
- Bilingual (French and English). Fluency in other languages is an asset.
- Knowledge of relevant software and reservation systems is an asset.
- Front desk experience is an asset.
- This is a Monday to Friday at the office position. We offer a competitive salary, group insurance, with pension plan, parking, as well as travel benefits offered to Marriott hotel employees.
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Reservations agent
4 weeks ago
Saint-Laurent, Canada Marriott Airport Residence Inn & Courtyard Full timeThe Marriott Courtyard and Residence Inn Montreal Airport hotels are located in the heart of the Ville Saint-Laurent business district (TransCanada Highway and Cavendish Expressway), just minutes from Montreal-Trudeau Airport. The Courtyard, designed with the business traveler in mind, offers 160 rooms. The Residence Inn, the West Island's only long-term...
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Reservations agent
2 weeks ago
Bas-Saint-Laurent, Canada Marriott Airport Residence Inn & Courtyard Full timeThe Marriott Courtyard and Residence Inn Montreal Airport hotels are located in the heart of the Ville Saint-Laurent business district (TransCanada Highway and Cavendish Expressway), just minutes from Montreal-Trudeau Airport. The Courtyard, designed with the business traveler in mind, offers 160 rooms. The Residence Inn, the West Island's only long-term...
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Reservation Agent
1 week ago
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Reservation Agent
2 weeks ago
Bas-Saint-Laurent, Canada Hilton Garden Inn Montreal Airport Full time**Agent de réservation**L'hôtel Hilton Garden Inn est à la recherche d'un(e) individu hors de l'ordinaire à se joindre à nous au poste de: Agent de réservation.L'hôtel Hilton Garden Inn est à sept minutes de l'aéroport de Montréal, et il est idéalement situé à proximité de Montréal. L'hôtel propose 161 chambres, ainsi que le service de...
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Seasonal Reservations Agent
3 weeks ago
Saint Andrews, Canada The Algonquin Resort Full time**THE OPPORTUNITY**: RESERVATIONS AGENT REPORTS TO RESERVATIONS SUPERVISOR **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on...
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Seasonal Reservations Agent
2 weeks ago
Saint Andrews, Canada The Algonquin Resort Full timeTHE OPPORTUNITY:RESERVATIONS AGENTREPORTS TO RESERVATIONS SUPERVISORTHE COMPANY:Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.Our company culture is built on collaboration. A...
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Commis à La Réception
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Saint-Laurent, Canada Hotel Armon Plaza Montreal Airport Full timeWe are looking for a Front Desk Agent to join our team immediately. The agent will be responsible to take on daily Front Desk duties such as greeting the guests with a smile, check-ins and check-outs, as well as reservations over the phone. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions,...
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Commis à La Réception
4 weeks ago
Saint-Laurent, Canada Hotel Armon Plaza Montreal Airport Full timeWe are looking for a Front Desk Agent to join our team immediately. The agent will be responsible to take on daily Front Desk duties such as greeting the guests with a smile, check-ins and check-outs, as well as reservations over the phone. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions,...
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Commis à La Réception
2 weeks ago
Saint-Laurent, Canada Hotel Armon Plaza Montreal Airport Full timeWe are looking for a Front Desk Agent to join our team immediately. The agent will be responsible to take on daily Front Desk duties such as greeting the guests with a smile, check-ins and check-outs, as well as reservations over the phone. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions,...
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Guest Services Agent
5 days ago
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Front Office Agent
3 weeks ago
Saint John, Canada Best Western Plus Saint John Hotel & Suites Full timeWe are looking for a full-time front desk agent. Some weekends are required but mostly scheduled on weekdays. Day or evening shifts. Job duties include answer phone calls, making reservations, checking people in, checking people out, taking payments, posting folios, greeting guests, assist guests with directories & tourism information, set up meeting...
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Manager, Central Systems
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Commis à La Réception
2 weeks ago
Bas-Saint-Laurent, Canada Hotel Armon Plaza Montreal Airport Full timeWe are looking for a Front Desk Agent to join our team immediately. The agent will be responsible to take on daily Front Desk duties such as greeting the guests with a smile, check-ins and check-outs, as well as reservations over the phone. The ideal applicant should be capable of working autonomously with no one to assist him or her with basic functions,...
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Front Desk Agent Full-Time
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Fort Saint John, Canada Pomeroy Lodging LP Full time$18/hourMust be available to work weekends and graveyard shifts.We are looking for a Front Desk Agent to join our teamAre you a personable individual with a knack for problem-solving and organization? This is the perfect job for you Job DescriptionAs a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive...
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front desk agent
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Saint Paul, Canada Woodland Motor Inn Full timeEducation: No degree, certificate or diplomaExperience: Will trainTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess guests' departures, calculate charges and...
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front desk agent
4 weeks ago
Saint Paul, Canada Woodland Motor Inn Full timeEducation: Expérience: EducationNo degree, certificate or diplomaTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess guests' departures, calculate charges and...
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front desk agent
2 weeks ago
Saint Paul, Canada Woodland Motor Inn Full timeEducation: Expérience: EducationNo degree, certificate or diplomaTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess guests' departures, calculate charges and...
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front desk agent
4 weeks ago
Saint Marys, Canada Westover Inn Full timeEducation: Secondary (high) school graduation certificateExperience: Experience an assetWork settingHotel, motel, resortTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about points of interest in the...
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front desk agent
4 weeks ago
Saint Marys, Canada Westover Inn Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateWork settingHotel, motel, resortTasksRegister arriving guests and assign roomsProcess group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess...
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Guest Service Agent
3 weeks ago
Saint John, Canada Hilton Saint John Full time**JOB DESCRIPTION**: - Provide superior guest service, assist guests with check-in and check-out and handle all guest account transactions. - Answer telephone calls in a clear, friendly manner and assist callers over the telephone. - Reservation duties range from assisting callers with booking reservations, maintaining Hotel room rates and maximizing Hotel...