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Customer Service

4 months ago

Pincourt, Canada Groupe Autoforce Full time

Groupe AutoForce is looking for an Appointment Clerk to expand the team at the Business Development Center (BDC)

You will be the first point of contact with our sales department's customers. Your mission is to provide an exceptional customer experience to those who contact one of our 8 dealerships via the internet, phone or email and to build a professional and trusting relationship with customers

*No experience in the automotive industry required*

Location: Pincourt (On-site)

Schedule:

  • 35.5 hours / week
  • Monday to Thursday from 12pm to 8pm
  • Saturday from 10am to 4pm

Groupe Autoforce offers you:

  • A competitive pay plan and bonuses, based on experience and performance
  • Excellent benefits including a pension plan and a comprehensive insurance plan (medical, paramedical, dental, vision, virtual health/telemedicine, life and disability insurance)
  • The tools to ensure your success including ongoing training in-house and with our supplier BDC
  • A dynamic, motivated and positive team
  • Excellent work atmosphere and social activities both on and off the job
  • Discounts at our dealerships on the purchase of a vehicle, services or parts

Responsibilities:

  • Respond to inbound customer inquiries sent to us via web and phone;
  • Provide exceptional customer service to customers via phone, email and web;
  • Coordinate appointments with a sales consultant;
  • Follow up with existing and potential customers to generate sales appointments.


Requirements:

  • 1 to 2 years of experience in call center, administration, customer support or customer service
  • Ability to communicate with both french-speaking and english-speaking customers
  • Computer knowledge: Microsoft Excel, Word, Outlook and CRM tools (an asset)