onni jobs in Toronto

Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect. Role(s) Required: AWS Connect Engineer Location: Remote (Canada/US) Required Start Date:...

Osallistumme kilpailutukseen ja kartoitamme kiirevastaanoton lääkäreitä Kirkkonummelle Ajanjakso: Arvioitu aloitus 1.2.2027, toistaiseksi voimassa oleva sopimus. Työaika: Arki-iltaisin klo 15.45–20.00, viikonloppuisin klo 8.00–20.00 ja arkipyhinä klo 8.00–20.00, lähityö. Työvuoro päättyy vasta, kun viimeinen vuoron aikana sisään tullut...

Key Responsibilities Manage the ticket queue and client escalation pipeline daily across the client portfolio, ensuring requests are correctly prioritized and resolved within each client's SLA. Manage Tier 1/Tier 2 technicians; monitor and analyze team performance metrics and work with the SM to implement corrective actions. Mentor and coach Tier 1/Tier...

Key Responsibilities - Manage the ticket queue and client escalation pipeline daily across the client portfolio, ensuring requests are correctly prioritized and resolved within each client's SLA. - Manage Tier 1/Tier 2 technicians; monitor and analyze team performance metrics and work with the SM to implement corrective actions. - Mentor and coach Tier...