journey mapping

Customer Experience & Journey Mapping Specialist – InsuranceJoin to apply for the Customer Experience & Journey Mapping Specialist – Insurance role at Recruit Action inc.Customer Experience & Journey Mapping Specialist – Insurance3 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Experience & Journey Mapping Specialist –...

A recruitment agency based in Markham is seeking a Customer Experience & Journey Mapping Specialist for a strategic contract role. This position focuses on improving customer experience through journey mapping and requires expertise in stakeholder engagement and CX analytics. The role offers a full-time 6-month contract with the possibility of extension or...

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working...

Position Overview: Richardson Wealth Management is on a transformation journey and want to develop and implement an industry-changing digital strategy that will enable the firm to deliver an unmatched, seamless digital experience for clients and advisors and find new ways to serve clients, integrate digital touchpoints and channels to improve operational...

Job DescriptionCurrent work authorization for Canada is required for all openings.You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement.The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck...

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision. Working at...

Canada Life in London, Ontario is seeking a Member Experience Consultant for Group Insurance to deliver seamless, high-quality member interactions and identify service gaps through surveys and feedback. The role collaborates with service analytics to drive improvements that enhance the overall experience. You will bring 3+ years in strategy or customer...

Director, Customer Journey ProductPosition: Contract (6 months to start)Location: Greater Toronto Area (Hybrid)About UsEnverta Digital, part of Havas CX Canada, is a marketing technology and customer engagement consultancy specializing in CRM strategy, marketing operations, and MarTech enablement. We partner with leading enterprise organizations to design,...

Enverta Digital, part of Havas CX Canada, is a marketing technology and customer engagement consultancy specializing in CRM strategy, marketing operations, and MarTech enablement. We partner with leading enterprise organizations to design, implement, and optimize personalized, data-driven customer experiences across digital channels. Backed by Havas' global...

Enverta Digital, part of Havas CX Canada, is a marketing technology and customer engagement consultancy specializing in CRM strategy, marketing operations, and MarTech enablement. We partner with leading enterprise organizations to design, implement, and optimize personalized, data-driven customer experiences across digital channels. Backed by Havas' global...

Toyota Canada Inc. is seeking a Customer Experience Analyst in the Business Innovation department to convert customer signals into actionable insights and map experience journeys. You will partner with data, technology, and business teams to drive improvements across channels, with a focus on enterprise-wide CX initiatives and customer outcomes. Ideal...

Come join our UX/UI team where you will craft and validate designs for ArcGIS Map Viewer while helping shape front-end capabilities that support future Map Viewer experiences. Key Responsibilities - Work with developers, product managers, and other cross-functional team members to design end-to-end mapping experiences using participatory and iterative...

Lyft is hiring a Senior Software Engineer for the Pickup, Places and Search team within the Mapping organization in Toronto. You will help build, enhance and maintain rider and driver experiences, focusing on the pickup/dropoff journey and real‑time routing. This role collaborates across engineering, product, data science, analytics and operations to...

Transform customer service experiences at Alberta Blue Cross as a Journey Management Specialist. This role emphasizes collaborative problem-solving to enhance service journey outcomes. Alberta Blue Cross® is hiring a Journey Management Specialist focused on enriching customer experience through data insights and effective journey strategies. Ideal...

Enverta Digital, part of Havas CX Canada, is a marketing technology and customer engagement consultancy specializing in CRM strategy, marketing operations, and MarTech enablement. We partner with leading enterprise organizations to design, implement, and optimize personalized, data-driven customer experiences across digital channels.Backed by Havas' global...

Lyft is hiring a Senior Software Engineer for the Pickup, Places and Search team within the Mapping organization in Toronto. You will help build, enhance and maintain rider and driver experiences, focusing on the pickup/dropoff journey and real‑time routing. This role collaborates across engineering, product, data science, analytics and operations to...

Lyft is hiring a Senior Software Engineer for the Pickup, Places and Search team within the Mapping organization in Toronto. You will help build, enhance and maintain rider and driver experiences, focusing on the pickup/dropoff journey and real‑time routing.This role collaborates across engineering, product, data science, analytics and operations to...

Position OverviewRichardson Wealth is on a transformation journey and want to develop and implement an industry-changing digital strategy that will enable the firm to deliver an unmatched, seamless digital experience for clients and advisors and find new ways to serve clients, integrate digital touchpoints and channels to improve operational efficiencies and...

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit...

Shape digital experiences in the gaming industry as a Senior User Experience Designer, enhancing customer interactions through effective UX design strategies. This contract runs through March 2027 with potential for extension. You will lead the full UX process for the organization’s lottery portfolio, engaging with product owners and development teams....