Jobs for ivr at Toronto

Job Overview Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels...

Location: Toronto, OntarioRole Overview & SummaryMember of the Contact Centre and Customer Experience team responsible for developing and supporting DTMF and Voice Bots to meet business and programmatic goals. Covers both development and support within a large transformational program enabling personalized customer experiences in assisted service...

Job Overview Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels...

"4+ years of experience in DTMF IVR application development in CVP (Contact Center).Cisco Call Studio / Cisco CVP, VXML Server, CVP Custom Elements (Java), Call Studio GUI, Apache Tomcat.Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server).Experienced in CPV in Java, API Integration, Sharing data between...

Location: Toronto, Ontario Role Overview & Summary Member of the Contact Centre and Customer Experience team responsible for developing and supporting DTMF and Voice Bots to meet business and programmatic goals. Covers both development and support within a large transformational program enabling personalized customer experiences in assisted service...

Job Title: Project Manager – IVR Solutions Location: Charlotte, NC (Onsite) Job Summary IVR PM JD (VI & Charlotte only) 7+ years of strong experience in managing one or more highly complex IVR programs consisting of multiple projects. Aligns project delivery with broader strategic initiatives and goals.Manages multiple projects and programs, and...

Job Title: Project Manager – IVR (Interactive Voice Response) Location: Charlotte, NC (Hybrid/Onsite) Employment Type: Full-Time Experience Level: Mid to Senior (8+ years) Job Summary We are seeking an experienced Project Manager with a strong IVR background to lead and deliver customer-facing voice and contact center solutions. The ideal candidate will...

Strong understanding of contact Centre and IVR architecture, including telephony, ACD, CTI, SIP, DTMF, speech IVR, call routing, queue management, call recording, agent desktop, and omnichannel service capabilities.Hands-on experience with Salesforce Service Cloud Voice, including Omni-Channel routing, voice call records, screen pop, agent console...

Lead innovative IVR solutions in Toronto as a Senior IVR Engineer focusing on DTMF and Voice Bots. Collaborate with the Customer Experience team to enhance automated service channels and customer satisfaction. This pivotal role involves both development and support within a transformative program dedicated to improving customer experiences. You will engage...

Lead innovative IVR solutions in Toronto as a Senior IVR Engineer focusing on DTMF and Voice Bots. Collaborate with the Customer Experience team to enhance automated service channels and customer satisfaction. This pivotal role involves both development and support within a transformative program dedicated to improving customer experiences. You will engage...

Wipro is seeking an IVR Systems Developer to enhance user interactions with expert IVR and Voice BOT solutions. This role combines development with technical support to transform customer experiences. You'll take charge of creating and maintaining DTMF and conversational IVR applications that meet enterprise standards. Engaging with technical and business...

Strong understanding of contact Centre and IVR architecture, including telephony, ACD, CTI, SIP, DTMF, speech IVR, call routing, queue management, call recording, agent desktop, and omnichannel service capabilities. Hands-on experience with Salesforce Service Cloud Voice, including Omni-Channel routing, voice call records, screen pop, agent console...

Bilingual QA Automation Engineer - AI/IVRInfoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across...

Wipro is seeking an IVR Systems Developer to enhance user interactions with expert IVR and Voice BOT solutions. This role combines development with technical support to transform customer experiences. You'll take charge of creating and maintaining DTMF and conversational IVR applications that meet enterprise standards. Engaging with technical and business...

Overview QE Lead. Min 4 days WFO required. Skill: QE Lead (IVR + Automation). Job Description QE Lead Experience: Proven track record in leading quality engineering initiatives, particularly in complex migration or cloud-based projects. Strong Leadership: Ability to guide and motivate cross-functional teams, ensuring alignment with project goals and...

Infoya Inc. is seeking a Bilingual QA Automation Engineer to lead end-to-end testing for AI/IVR solutions. This remote-friendly role combines traditional manual testing with AI-driven test generation and execution, requiring hands-on prompt engineering and validation of AI-produced results.Hybrid setup with 2 days in office and flexible scheduling. The...

Bilingual QA Automation Engineer - AI/IVR Infoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across...

A leading IT services firm is seeking a QE Lead in Toronto, Ontario. This role involves driving quality engineering initiatives, particularly in cloud-based projects and IVR systems. Candidates should have strong leadership skills and proven experience with automation tools such as Selenium and CI/CD pipelines. The ideal candidate will possess exceptional...

Join Cisco as a Senior IVR Developer specializing in DTMF applications and Java development! Leverage your CVP expertise to deliver powerful customer solutions in an engaging environment. This role at Cisco requires over 4 years of experience in DTMF IVR development, emphasizing Java and API integrations. You'll work with Cisco Call Studio and integrate IVR...

Overview QE Lead. Min 4 days WFO required. Skill: QE Lead (IVR + Automation). Job Description QE Lead Experience: Proven track record in leading quality engineering initiatives, particularly in complex migration or cloud-based projects. Strong Leadership: Ability to guide and motivate cross-functional teams, ensuring alignment with project goals and...