Information Technology Operations Team Lead

4 weeks ago

Edmonton, Alberta, Canada The Alberta Teachers' Association Full time

The Alberta Teachers' Association

invites applications for the position of

Team Lead, Operations

Permanent Full-Time

Work Location: Barnett House (11010 142 Street NW), Edmonton

As the professional organization of Alberta teachers, the ATA promotes and advances public education, supports teachers' professional practice and serves as the advocate for its members. The Alberta Teachers' Association (ATA) is proud to retain our status as one of Alberta's Top 85 Employers for consecutive years. We offer:

  • A 35-hour work week, a minimum of three weeks of paid vacation, plus multiple other day-off categories to support your work/life balance
  • A competitive salary between $86,647 to a maximum of $112,263
  • A full range of 100% employer-paid benefits for you and your eligible family members;
  • Free on-site parking, onsite gym, outdoor patio, cafeteria, library, and multifaith/quiet spaces

The Opportunity

Reporting to the Chief Information Officer, the Team Lead, Operations is responsible for the management and delivery of IT services for employees of the Association, ensuring IT services and operations are robust, maintained to industry standards and secure. The incumbent will manage, plan, coordinate and design the delivery of IT-related activities of the Association, as well as coordinate support for daily operational activities of the ITS department with both staff and managed services providers. This position will also define and implement IT operational policies, procedures, and best practices surrounding the management and delivery of IT systems and services. Specifically, this position is responsible for:

  • Coordinating ITS Department annual operational and strategic plan, including identifying opportunities for innovation and investment, planning and execution of operational projects, development and submission of annual capital and operation budgetary, and organizing and negotiating the allocation of resources. 
  • Assisting the Chief Information Officer with duties associated with identifying and driving continuous improvements of ITS standards, policies, practices and processes.
  • Benchmarking, analyzing, reporting on vendor service levels and effectiveness.
  • Preventing and managing usage spikes, making recommendations on improving efficiencies.
  • Working with the Chief Information Officer to develop business case justifications and cost/benefit analyses for IT spending and initiatives. 
  • Developing and implementing operational IT policies and procedures, including those for security, standards, disaster recovery, standards, purchasing, and service provision. 
  • Working with Chief Information Officer to negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. 
  • Overseeing provision of end-user services, including help desk and technical support services. 
  • Managing the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals both on-premise and on cloud platforms.
  • Directing research on potential technology solutions in support of procurement efforts. 
  • Planning the evergreening of technology and the implementation of new technologies.
  • Preserving assets by implementing disaster recovery and back-up procedures and information security and control structures.
  • Monitoring team activities to ensure ongoing alignment with strategic plans and individual goals.
  • Educating users through collaboration with business leaders and vendors, present evolving technology services functionality to partners. Escalating issues/opportunities as needed to get results.
  • Providing back up to the Chief Information Officer as needed.

Qualifications:

  • Bachelor's degree in computer technology or a related field; Equivalencies with experience may be considered;
  • Three years of IT team supervisory experience overseeing both staff and IT call centre/contractors in a professional setting. Equivalencies with education may be considered;
  • Proven experience in IT infrastructure planning and development;
  • Strong operational skillset with a service attitude;
  • Experience with Microsoft Azure infrastructure services;
  • Experience working with managed service provider vendors;
  • In-depth knowledge of applicable data privacy practices and laws;
  • Knowledge of best practices with respect to cyber security;
  • Strong understanding of project management principles;
  • Strong understanding of the M365 platform;
  • Experience working in a member-driven association is an asset;
  • Strong leadership skills;
  • Excellent written and oral communication skills;
  • Excellent interpersonal skills;
  • Ability to present ideas in business-friendly and user-friendly language;
  • Ability to multitask, prioritize work, manage rapidly changing situations, and handle shifting and competing priorities; and
  • The ability to act strategically and tactically.

How to apply: Applications can be emailed to Careers@ata.ab.ca. This competition will stay open until a suitable candidate is found.

As an employer, the ATA aims to reflect and respond to the diversity of our membership, staff and the public. To help us better serve our members across the province, diverse applicants or candidates who speak more than one language are encouraged to identify these assets in their employment application.

The Alberta Teachers' Association thanks all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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