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Operations Team Lead

1 month ago

Edmonton, Alberta, Canada AMA - Alberta Motor Association Full time

WE ARE LOOKING FOR A forward-thinking, forward-doing LEADER

Posted: 2025-03-05

Closing: Until Filled

Location: Edmonton South (hybrid)

Are you passionate about infrastructure technology and love streamlining processes? Do you have a knack for coaching and sharing your expertise to help others shine? If so, we want you

We're on the hunt for a dynamic Team Lead to guide our team from day-to-day operations to the implementation of new features for AMA's hybrid cloud infrastructure. You've transitioned from on-premises to cloud in your career and know what it takes to manage a hybrid cloud environment. We need someone who's super organized and values the power of coaching. Your mission? To guide, teach, and inspire the team to reach their full potential

WHAT MOVES YOU

  • You're a strong communicator…when you talk, people pay attention.
  • You handle multiple priorities with composure and clarity.
  • You find great satisfaction in coaching and mentoring your team to help them achieve their best.
  • You're deeply knowledgeable about on-premises infrastructure and cloud technologies are your forte.
  • Solving complex problems and explaining them to others is as natural to you as breathing.
  • You adopt a lean approach to operational processes and always think about how a process can be automated.
  • You love to share thoughts and ideas – after all, teamwork makes the dream work.
  • You believe that a team is greater than the sum of its parts.

WHAT YOU'LL DO

  • Reporting to the Manager, IT Infrastructure, you'll be accountable for a team of technology analysts who are responsible for day-to-day operational activity including but not limited to supporting, maintaining and enhancing on-premises and cloud infrastructure.
  • Annually, you'll participate in strategic planning and work with your team to develop and execute tactical plans that add sustainable value to the business.
  • Guide junior team members and mentor senior team members in designing and implementing operational standards, tools, and guardrails.
  • Perform people management duties such as mentoring, career development, and performance reviews.
  • You'll foster an environment where learning is constant, collaboration is the norm, sharing is key, and mistakes are lessons and not failures.
  • Recommend areas for further improvement in your team's portfolio. This can include operational processes and technology for AMA's on-premises and cloud environments.
  • You'll evaluate design and implement new products, tools and technology that could address both known and unknown organizational needs.
  • You'll serve as the ultimate escalation point for problems within your respective area, driving problem resolution.

WHAT YOU'VE DONE

  • You have a university degree or technical school diploma in Information Technology or Computer Science.
  • You have at least 2 years experience leading projects and teams, juggling multiple priorities.
  • You have at least 2 years of technical leadership experience as a senior infrastructure subject matter expert.
  • You have at least 6 years of progressive hands-on infrastructure experience for on-premises and cloud technologies.
  • You know how to build strong business relationships with vendors and internal customers.
  • Experience with the following technologies will help you hit the ground running: AWS, Azure, VMware, Microsoft Hyper-V, Microsoft Windows Server & Clustering technologies, NetApp.
  • Understanding of the following technologies and concepts: networking, DNS, Microsoft Active Directory, Microsoft Entra ID, Microsoft SQL Server, Monitoring and Observability, DevOps, and Agile concepts.

NICE TO HAVE:

  • Certified AWS Solutions Architect Associate.
  • Experience with FinOps.
  • Proficient with scripting languages and infrastructure as code.

WHAT YOU'LL GET

  • Competitive salary.
  • Flexible benefits.
  • Flexible work model.
  • Outstanding employer-paid Retirement Savings Program.
  • Great AMA discounts.
  • Unlimited learning opportunities.
  • Paid vacation and other paid time off including a Volunteer Day and Me-Day

We thank all applicants for their interest; however, only those selected for an interview will be contacted.