Inbound Call Centre Sales Representative

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.A Career at NTT DATA Means:Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We're committed to building a people-focused environment where you can shine, no matter who you are.Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.Being part of a global PIONEER - where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.What else does NTT DATA Offer? We're glad you askedAll equipment required for you to be successful in your roleVirtual paid trainingComprehensive benefits package (medical, vision, and dental)Employee Assistance ProgramRRSP program optionsShort- and Long-Term Disability optionsRewards and Recognition programsInternal career advancement opportunitiesPosition Overview:Are you passionate about sales and dedicated to solving customer challenges? We are seeking enthusiastic candidates who thrive on meeting sales objectives and targets while delivering exceptional customer service. As a Technical Sales Specialist, you will be the face of our brand, serving as the first point of contact for our valued customers.Position: Inbound Technical Sales SpecialistPosition Status: Full Time - Work from HomeHours of Work: Monday-Friday, 9:00am - 10:00pm ESTRate of Pay: $16.20-$16.50 CAD per hour + Commission (All other Provinces)$18.90 CAD per hour + Commission (Ontario)Open to Residents of: NS, NB, ON, QC, PEI, MB, ABIf you are someone that is:Hunting for Opportunities: Relentlessly seek out potential customers like a with precision focus. Always chasing leads to successful salesProduct Evangelist: A natural ambassador of our products and services. Natural at winning loyal followers even when pressed on product knowledge and detail.Closing Mastery: Close deals fast, always eager to find opportunities to overcome objections and provide support where needed to close deals.Upsell Ninja: Spot upselling opportunities, always closely listening to prospects to identify upsell solutions that fit their needs.Results Driven Go-Getter: Are you a sales dynamo, fueled by ambition and tenacity? We're on the hunt for a Sales Representative who thrives on crushing targets in loves the thrill of competition. Fearless Attitude: Competition and challenges fuel your fire. You don't wait for opportunities, you create them.Iron Resolve: You don't take "no" for an answer. You turn it into "yes."Pitch like a Pro: You approach sales with mastery, and revel in the art of the sale.Negotiator: You negotiate with finesse and are natural at persuading prospects.Outgoing - You are friendly, approachable, and self-driven with strong communication skills.Patient - You are someone who, regardless of the situation, can support the customer in a tactful and effective manner.Genuine - You are authentic in your interaction with customers, you easily build rapport and are genuinely invested in helping others.You would be a great fit for our teamResponsibilities:Handling Inbound client interactions to identify and solicit potential and existing clients to promote salesRecommending the appropriate product or services by assessing clients' needs and resources while leveraging applicable promotionsConducting Outbound calls to follow-up on client sale and inquiries as well as consulting with clients after sale to provide support and resolve issuesProvide technical solutions to clients where products or services must be tailored to suit their needsAcquire and maintain technical knowledge of GFiber Internet solutions, IPTV and Home phone services provided through specialized trainingManage call flows, provide first call resolution, and satisfy client expectationsLeverage program tools and processes to illustrate benefits of the service and product offeringsEstimate cost of activation and maintenance to the equipment or serviceVerify and update critical customer information by accessing client's database and customer resource management softwareReview and compile competitors' activities and develop awareness of trends and potential marketsAccurately access customers information through the client's database to update and verify critical informationProvide ongoing technical support and resolution to any technical problems related to products and servicesMaintaining technical knowledge about products and services to explain features and benefits to clients and answer any questionsImplement sales strategies to achieve personal and business goalsConduct sales transactions through online e-commerce softwareOffer feedback to management for methods of improving performance and resultsRequirements:Sales experience is a must, preferred outside sales experience (field sales an asset)Excels in a target-driven environmentRelentless in chasing sales success and motivated to perform in a competitive environmentDemonstrated success in a competitive sales environmentExperience in Customer Care, Retention is an assetStrong ability to build rapport with customersAbility to use sales scripting and dynamically adjusting to prospect needsFamiliarity with servicing customers in the United States an assetExperience in telco or fiber internet sales an assetThe ability to navigate multiple computer systemsA flexible schedule (including evenings)Power outlets for both a PC and MonitorHigh Speed internet (10MB or greater)A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi.Ability to download and use the Google Authenticator appMust have IOS 11 or Android version 10Applications are screened with AI technology and reviewed by human recruiters.#INDBPOInclusion. Belonging.Unleashing the power of being unique.We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.At NTT DATA what you do matters. Because here YOU can.