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Bilingual Customer Service Representative

1 month ago

Dartmouth, Nova Scotia, Canada Medavie Full time

Position Type:

Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Class starting March 24, 2025

Interviews will be held onsite - dates TBD.

Our Mission to You

Certified as Canada's Top 100 Employers, Medavie Blue Cross offers a career where you will experience meaningful, rewarding work in a purpose-centered, inclusive environment. Our team of 2,100 professionals excel through our shared values: compassion, responsibility, adaptability, innovation, and community spirit and as a non-profit organization, we are proud to give back to the communities. At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work.

Motivated by helping others?

In this role you will provide support and service to our members where you will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives the highest level of customer service possible. Far from your typical contact center experience - we have some of the highest employee satisfaction scores in the whole company.

We offer:

  • Comprehensive health and dental plan that is 100% employer paid.

  • Monday to Friday shifts ending at 9pm AT / No overnights / No weekends

  • A paid, onsite training program, ensuring you are prepared to take calls.

  • Opportunities for career development and advancement.

  • Emphasis on work life balance offering wellness benefits, health resources & discounts.

  • 4% Short-Term Incentive Program which recognizes your contribution to our success.

  • An opportunity to foster relationships and collaborate with a team in-person.

  • Free onsite parking, a tea and coffee station and your own bright and cozy workspace.

What you need to succeed:

  • You like helping people - this is non-negotiable.

  • You are a good communicator - through email and phone, you are clear, concise, and friendly.

  • Whatever it takes attitude, you like a new challenge every day.

  • Minimum Grade 12 Diploma with post-secondary education or equivalent work experience in customer service.

  • Ensure you can concentrate, have high attention to detail and be able to sit while using a computer and a headset for prolonged periods of time.

  • Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.

  • Strong technical aptitude - you can multitask and navigate between multiple software applications simultaneously while supporting the caller.

  • You can handle the good and challenging calls.

  • You are a problem-solving master; you understand the callers needs and learn quickly how to get the best results in any environment.

Language Requirement:

  • Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.

Shift Requirement:

  • Training hours: Monday - Friday (8:00am - 4:30pm AT)

  • After training you will be provided with a schedule, working 7.5 hours a day, Monday-Friday, with an evening shift to start.

  • Our Centre's support customers from coast-to-coast and our core hours are 8am - 9pm AT

  • We offer a shift-bid option twice a year (depending on business needs) where you will have the opportunity to select an alternate available shift within the core Contact Centre operating hours. This process is based on seniority.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.