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Account Supervisor

1 month ago

Toronto, Ontario, Canada Mint Full time

Account Supervisor

About Mint

We're an independent creative agency made of culture creatures with multidisciplinary expertise across all major marketing disciplines.

Driven by creativity and inspired by humanity, we focus on brand love between companies and people. Our best work is done through true partnership, as an extension of and advisor to our clients.

At Mint, everyone is welcome We're all about diversity and inclusion—it doesn't matter where you come from or your background. We want you to feel at home and empowered to be yourself. Need accommodations? We will do our best; you just have to let us know.

Our diverse team is what makes us strong.

Our Values

  • Empathy - We believe the work is better when we consider the world through the eyes of others.
  • Optimism - We believe in the good above all else: the good in people, the good in the world and our future.
  • Audaciousness - We are brave enough to try the untried and unexpected. And we dare always to follow through.
  • Progressiveness - We fear the status quo, so we break conventions and push to evolve, innovate and disrupt.
  • Kindness - We are respectful, honest, transparent, inclusive, social and good to each other.

What we do: Advertising, Design & Branding, Strategy, Social, Digital, Content, Experiential, PR and Talent & Influencer.

The Account Supervisor will be responsible for the following:

  • Understands clients' businesses and marketing strategies to ensure that all campaigns, programs and projects are aligned with business goals
  • Builds strong relationships with clients by acting as a strategic advisor
  • Represents the client's best interests
  • Assembles and shares strategic insights with clients
  • Develops proposals and scopes of work in conjunction with agency team members
  • Promptly addresses any client issues with the clients and agency team members
  • Proactively manages account financials, ensuring overall account health, appropriate team allocation and agency compensation.
  • Develops strategic campaigns and programs that produce results
  • Provides leadership and insights during strategy, ideation and campaign execution
  • Meets with internal teams on a regular basis to review campaign progress
  • Meets with the Account Director and clients on a regular basis to review campaign performance
  • Seeks opportunities to expand programs, campaigns and client business
  • Reviews and analyzes past campaign results to uncover opportunities for improvement and growth
  • Reviews and synthesis of data intelligence for use in briefs, reports, or presentations
  • Assess competitive and target audience research to identify points of differentiation
  • Participates in research to develop well-informed and effective strategic plans
  • Remains on top of industry trends, innovations and challenges
  • Develops creative briefs that inspire team members to create exceptional work
  • Facilitates internal kick-off meetings
  • Attends weekly client status meetings
  • Initiates invoicing and reconciliation of budgets
  • Regularly informs Account Director and Director of Account Management of account wins, losses, successes and failures.

Skills, Abilities and Experience:

  • 5+ years of experience in account planning and client management in marketing, advertising and/or communications
  • Experience in campaign strategy and planning
  • Experience in Experiential and event management
  • Proven problem solver, conflict resolver and strategic thinker
  • Demonstrated ability to act in a leadership role and build trusted relationships with senior-level clients
  • Poise and professionalism under pressure
  • Brand marketing experience
  • Prior agency experience
  • Solid presentation and communication skills
  • Ability to travel 15 -25% based on client location