Operations & Customer Care Associate

7 days ago


Fredericton, New Brunswick, Canada Originate Developments Full time

WHO WE ARE

As a forward-thinking real estate development firm, we specialize in pre-construction projects that blend innovation, thoughtful design, and community value. Learn more at originate.ca.

WHO YOU ARE

You're a recent graduate eager to dive into real estate. Equal parts relationship-builder and problem-solver, you thrive on meeting people, building trust, and solving challenges with resourcefulness and integrity. You're here to learn, grow, and make an impact—ready to take on new experiences in sales, leasing, and customer care. You're adaptable, collaborative within a close-knit team, and excel at working independently.

WHAT YOU'LL DO

Under the mentorship of our SVP, Sales & Marketing and Director of Operations, you'll focus on customer care & operations for Originate's portfolio.

  • Customer Care: Support the customer journey from pre-delivery inspections to closing and warranty tasks. You will own on-site customer care and act as one of the main points of contact for homeowners as they embark on their occupancy.
  • Operations: Under the tutelage of the Director of Operations, you will manage the day-to-day operations of Originate's portfolio from acquisition to ground breaking. This includes leasing, property management, site operations, and neighbour relations.
  • Ad Hoc Support: From time to time, support the Originate sales & leasing team by running showings and managing lead communication.

WHAT YOU'LL GAIN

  • A 360° understanding of pre-construction real estate management, setting you up for future success in customer service, operations, and sales/leasing/marketing.
  • Practical experience with front line customer care under the new construction silo.
  • Professional soft skills: Client relations, partner collaboration, and vendor management.
  • Time management mastery: Balancing priorities, working autonomously, and adapting under changing market conditions.

WHY THIS ROLE MATTERS

This is more than a job—it's your launchpad into real estate. You'll learn directly in the field, building foundational experience with the mentorship of industry leaders. You'll work at a company where you have a real voice and an opportunity to make your mark.



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