Technical Support Engineer

2 weeks ago

Concord, Ontario, Canada Systematix Full time

We are Systematix and we are currently looking for a highly skilled and customer-focused Technical Support Engineer (expertise in wireless support)to support a key client project.

ABOUT THE PROJECT

Our client is seeking a Technical Support Engineer with a strong background in wireless troubleshooting, desktop troubleshooting, and a commitment to delivering exceptional customer service. This role involves working directly with senior technical teams within the IT department and business users to assist in diagnosing and resolving critical technical issues, providing timely and effective solutions, and ensuring a high level of customer satisfaction. Collaboration with multiple teams will be required.

Our client is currently facing significant performance issues with Windows laptops, particularly related to wireless performance. The successful candidate will act as a key problem-solver, owning and addressing these issues, consulting with internal technical teams as necessary, and ensuring all problems are resolved to completion. This includes interfacing regularly with senior management and VIP users, making exceptional customer service and follow-through essential for this role.

ABOUT THE RESPONSIBILITIES

Technical Support Engineer

Key responsibilities include:

Wireless Troubleshooting:

  1. Diagnose and resolve wireless connectivity and performance issues for various devices and networks.
  2. Work directly with client systems (desktop) and network teams to resolve issues and improve the customer experience.

Desktop Troubleshooting:

  1. Provide technical support for desktop hardware and software issues.
  2. Troubleshoot advanced operating system problems, application errors, and hardware malfunctions.
  3. Identify and address issues causing performance problems in Windows laptops and desktop environments.

Problem Ownership and Resolution:

  1. Own and tackle technical problems, consulting with internal teams as necessary to ensure complete resolution.
  2. Interface regularly with senior management and VIP users, ensuring exceptional customer service and follow-through.
  3. Act as the go-to expert for critical issues at key sites or with VIP users, taking full responsibility for resolution.

Customer Service Excellence:

  1. Deliver exceptional customer service by actively listening to internal customers and addressing their concerns.
  2. Communicate technical information clearly and effectively to both technical and non-technical users.
  3. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.

Documentation and Reporting:

  1. Document all support activities, including troubleshooting steps and resolutions, in the ticketing system.
  2. Generate reports on common issues and trends to improve support processes.
  3. Create and update knowledge base articles to assist customers and team members.

Collaboration and Training:

  1. Work closely with other technical support team members to share knowledge and best practices.
  2. Provide training and guidance to junior support staff as needed.
  3. Collaborate with other departments to resolve complex technical issues.

ABOUT THE ROLE

This is a 6-month contract role based in Concord, Ontario, with occasional travel required to locations in southern Ontario, including Bradford, Burlington, Stoney Creek, and Brampton. The position normally operates during business hours but may require occasional evening or weekend work to meet customer needs.

ABOUT THE REQUIRED SKILLS

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Proven experience in technical support, with a focus on wireless and desktop troubleshooting.
  • Strong understanding of wireless networking protocols and standards (e.g., Wi-Fi, Bluetooth). CCIE Enterprise Wireless certification or other industry wireless certifications would be a bonus.
  • Proficiency in troubleshooting Windows desktops and laptops, identifying network-related issues, and working with internal IT teams to resolve them.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and attention to detail.
  • Customer-oriented mindset with a passion for delivering high-quality support.
  • Exceptional organizational skills to manage and follow up on issues until fully resolved.

APPLY NOW

If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment.

ABOUT SYSTEMATIX

Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of Government and all Private Industry sectors.

Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we don't just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce.

  • Sales Engineer

    6 days ago

    Concord, Ontario, Canada Roteq Machinery Inc. Full time

    We are seeking a Sales Engineer with a strong background in manufacturing and hands-on technical expertise. The ideal candidate will bridge the gap between technical engineering knowledge and effective sales strategies to drive customer satisfaction and business growth. Roteq Machinery Inc. is an engineer-to-order company specializing in conceiving,...

  • Sales Engineer

    3 days ago

    Concord, Ontario, Canada Roteq Machinery Inc. Full time

    We are seeking a Sales Engineer with a strong background in manufacturing and hands-on technical expertise. The ideal candidate will bridge the gap between technical engineering knowledge and effective sales strategies to drive customer satisfaction and business growth. Roteq Machinery Inc. is an engineer-to-order company specializing in conceiving,...

  • Technical Business Development Manager

    2 days ago

    Concord, Ontario, Canada Roteq Machinery Inc. Full time

    About the RoleWe are seeking a highly skilled Sales Engineer to join our team. As a Sales Engineer, you will be responsible for generating sales and revenue growth by promoting Roteq products and developing wire and cable solutions for customers.Your key responsibilities will include:Providing technical support to customers, including product demonstrations...

  • French Technical Support Specialist

    3 days ago

    Concord, Ontario, Canada Cynet Systems Full time

    Job Description Job Description We are looking for French Technical Support Specialist for our client in Concord, ONJob Title: French Technical Support SpecialistJob Location: Concord, ONJob Type: ContractJob Description:Responsibilities:As a Technical Support Specialist, candidates will be responsible for responding to customer calls daily...

  • Procurement Engineer

    11 hours ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    Would you like to be part of our extraordinary and dynamic team that is Engineering the Impossible?Check out our videos to see how we partner with industry leaders to disrupt the status quo, solve engineering challenges, and drive innovation:https://www.youtube.com/c/PackSmartSolutions/videosWe are currently looking for an extraordinary individual who will...

  • Rotating Equipment Engineer

    7 days ago

    Concord, Ontario, Canada Roteq Machinery Inc. Full time

    About Roteq Machinery Inc.Roteq Machinery Inc. is a leading manufacturer of rotating equipment for various industries. Our mission is to deliver high-quality products that meet our customers' unique needs.Job DescriptionThe Mechanical Designer will be responsible for developing and improving cable manufacturing machinery. This role requires strong analytical...

  • Procurement Engineer

    7 hours ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    Would you like to be part of our extraordinary and dynamic team that is Engineering the Impossible? Check out our videos to see how we partner with industry leaders to disrupt the status quo, solve engineering challenges, and drive innovation: We are currently looking for an extraordinary individual who will be engaged in elevating the department to the next...

  • Technical Business Process Engineer

    3 days ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    Job DescriptionWe are seeking a skilled professional to drive the integration of CAD and ERP systems, ensuring smooth data exchange, streamlined workflows, and enhanced collaboration.The successful candidate will liaise with departments, collaborate with stakeholders, and design robust solutions tailored to meet business requirements.Responsibilities include...

  • Field Service Engineer

    3 weeks ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    Creativity and Innovation are our core at Pack-Smart Inc. Automation As a Field Engineer, you will be result-oriented with a passion to solve technical challenges related to cutting-edge high-speed automated packaging machinery You will collaborate with project stakeholders on design reviews, modifications or changes that impact the overall equipment built...

  • Software Engineering Manager

    3 weeks ago

    Concord, Ontario, Canada Litens Automotive Group Full time

    Company DescriptionLitens has been a leader in delivering efficient, high performance and reliable vehicles for decades. Today our focus is on moving the EV revolution forward. We are a high performance, fast paced and innovative team. We are focused on a sustainable future and developing technologies that get us there sooner. We have a nimble organization...

  • Software Engineering Manager

    2 weeks ago

    Concord, Ontario, Canada Litens Automotive Group Full time

    Company DescriptionLitens has been a leader in delivering efficient, high performance and reliable vehicles for decades. Today our focus is on moving the EV revolution forward. We are a high performance, fast paced and innovative team. We are focused on a sustainable future and developing technologies that get us there sooner. We have a nimble organization...

  • Field Service Engineer

    3 weeks ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    About the job Creativity and Innovation are our core at Pack-Smart Inc. Automation As a Field Engineer, you will be result-oriented with a passion to solve technical challenges related to cutting-edge high-speed automated packaging machinery What We're Looking For: You will install and commission up to the final handover/acceptance of the equipment. You...

  • Field Service Engineer

    3 weeks ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    About the job Creativity and Innovation are our core at Pack-Smart Inc. Automation As a Field Engineer, you will be result-oriented with a passion to solve technical challenges related to cutting-edge high-speed automated packaging machinery What We're Looking For: You will install and commission up to the final handover/acceptance of the equipment. You...

  • Field Service Engineer

    2 weeks ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    About the jobCreativity and Innovation are our core at Pack-Smart Inc. AutomationAs a Field Engineer, you will be result-oriented with a passion to solve technical challenges related to cutting-edge high-speed automated packaging machinery What We're Looking For:You will install and commission up to the final handover/acceptance of the equipment.You will...

  • Installation and Commissioning Engineer

    3 weeks ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    Would you like to be part of our extraordinary and dynamic team that is Engineering the ImpossibleWe are hiring a resourceful and detail-oriented Installation and Commissioning Engineer with a service and result oriented mindset, and a passion to solve technical challenges related to cutting-edge high-speed automated packaging machinery.To learn more about...

  • Automation Systems Engineer

    1 day ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    About UsPack-Smart Inc. Automation is a leading provider of automation solutions for the industrial and manufacturing sectors.We are committed to delivering high-quality products and services that meet the needs of our customers.As an Electrical Design Engineer at Pack-Smart Inc. Automation, you will have the opportunity to work on a variety of projects and...

  • Process Engineer

    3 weeks ago

    Concord, Ontario, Canada Godspeed Group Full time

    Job Summary: Our automotive manufacturing client is looking for a Manufacturing Process Engineer with a "go-getter" attitude who is dedicated to continuous improvement. You will be responsible for maintaining the equipment used within the division. The successful candidate will introduce new and maintain existing equipment and processes while ensuring...

  • Automation Engineer

    1 week ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    At Pack-Smart Inc. Automation, we're pushing the boundaries of innovation in high-speed automated packaging machinery. We're looking for a skilled Installation and Commissioning Engineer to join our dynamic team.This role involves installing and commissioning cutting-edge equipment, collaborating with project stakeholders on design reviews and modifications,...

  • Electrical Systems Engineer

    2 days ago

    Concord, Ontario, Canada Pack-Smart Inc. Automation Full time

    We are seeking a highly skilled Electrical Service Field Technician to join our team at Pack-Smart Inc. Automation. As a key member of our engineering team, you will be responsible for the assembly of control panels and wiring of cutting-edge high-speed automated packaging machinery.Responsibilities:Wire machinery and field control devices.Install...

  • Coordinator Administrative Support

    4 weeks ago

    Concord, Ontario, Canada Jade Acoustics Inc. Full time

    We are a small, dynamic consulting environmental engineering firm seeking an organized and detail-oriented Administrative Coordinator to support our daily operations. This role involves a mix of administrative, financial, and office management tasks, making it ideal for someone who thrives in a fast-paced, professional environment. Managing accounts...