Current jobs related to Information Technology Service Management Analyst - Greater Toronto Area - Encore Technical Solutions Inc.
-
Information Technology Security Analyst
2 weeks ago
Greater Edmonton Metropolitan Area, Canada 10 Percent Recruiting Ltd. Full timePosition Title: IT Security Analyst IILocation: Edmonton, ABType: Permanent, full-timeAboutThe IT Security Analyst II will play a critical role in supporting the development, sustainability, and operations of both cloud computing and on-premises network environments. The role reports to the Team Lead, Cyber Security, and involves designing, implementing, and...
-
Information Technology Security Analyst
3 weeks ago
Greater Edmonton Metropolitan Area, Canada 10 Percent Recruiting Ltd. Full timePosition Title: IT Security Analyst II Location: Edmonton, AB Type: Permanent, full-time About The IT Security Analyst II will play a critical role in supporting the development, sustainability, and operations of both cloud computing and on-premises network environments. The role reports to the Team Lead, Cyber Security, and involves designing,...
-
Toronto, Canada Legislative Assembly Full timeThe **Information and Privacy Commissioner of Ontario (IPC)** is an independent officer of the Legislature with a mandate to promote and protect Ontarians' privacy and access to information rights. We currently have an opening for a **Manager, Information Technology and Information Management **(IT&IM) to lead IPC's IT&IM plan, digital transformation...
-
Information Technology Analyst
4 days ago
Toronto, Canada Ministry of the Solicitor General Full timeThe Justice Technology Services Division, MAG Solutions Branch is seeking an Information Technology Analyst to lead and coordinate the development and implementation of technical solutions, including related activities in support of operations and the roll-out of large, complex, corporate systems across the province. Bring your technical expertise to the...
-
Information Technology Security Analyst
3 weeks ago
greater edmonton metropolitan area, canada | ca 10 Percent Recruiting Ltd. Full timePosition Title: IT Security Analyst IILocation: Edmonton, ABType: Permanent, full-timeAboutThe IT Security Analyst II will play a critical role in supporting the development, sustainability, and operations of both cloud computing and on-premises network environments. The role reports to the Team Lead, Cyber Security, and involves designing, implementing, and...
-
Information Technology
2 weeks ago
Toronto, Canada n-Bits Technology Services INC. Full timeDurée de l'emploi: Temporaire - Langue de travail: Bilingue - Heures de travail: 35 to 40 hours per week - Education: - Expérience: **Education**: - Other trades certificate or diploma - or equivalent experience **Work setting**: - Help desk - Financial technology - Information technology (IT) infrastructure **Tasks**: - Respond to users experiencing...
-
Security Analyst
2 weeks ago
Greater Sudbury, Canada Laurentian University Full time**JOB SUMMARY** **RESPONSIBILITIES** Reporting to the the the Director, IT Portfolio Management, the Security Analyst will: - Assist in developing preventative security activities, programs, projects and operational tasks; - Implement security and risk frameworks (e.g. NIST, CIS, ISO, COBIT, ISACA etc) - Manage a robust vulnerability assessment program; -...
-
Director of Information Technology
1 week ago
Greater Toronto Area, Canada Professional Staffing Full timeAs the Head of IT, you will oversee the technology infrastructure, e-commerce platforms, and digital initiatives that drive organization's operations and customer experience. Reporting directly to the CFO, you will play a key role in shaping and implementing the company's IT strategy to support our growth in both retail and e-commerce. You will lead a...
-
Director of Information Technology
3 weeks ago
Greater Toronto Area, Canada Professional Staffing Full timeAs the Head of IT, you will oversee the technology infrastructure, e-commerce platforms, and digital initiatives that drive organization's operations and customer experience . Reporting directly to the CFO, you will play a key role in shaping and implementing the company's IT strategy to support our growth in both retail and e-commerce . You will lead a...
-
Greater Toronto Area, Canada Flexserv Full timeAbout UsConsolidated Information Technologies Inc. (CITI) is a Toronto-based, client-focused IT services provider that has supported Canadian businesses since 1986. We specialize in managed and break-fix IT services tailored to the small- and medium-sized business (SMB) market. Our business is built on relationships, mutual respect, and long-term...
-
Information Technology Analyst
4 days ago
Toronto, Ontario, Canada Empire Life Full timeAbout the Role: We are looking for a talented Business Quality Analyst to join our Information Technology team at Empire Life. In this role, you will be responsible for ensuring solutions delivered meet stakeholder objectives through manual validation techniques, providing gap analysis, and making recommendations to stakeholders on potential solutions...
-
Technology Business Analyst
1 week ago
Greater Toronto Area, Canada Reconnect Health Services Full timePositions Available: 2Position Type: Full-Time PermanentLocation: Toronto, ONHours of Work: 37.5 hours per weekBenefits: Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work...
-
Information Technology Services Management
3 weeks ago
Toronto, Ontario, Canada CAAT Pension Plan Full timeAt CAAT, we're passionate about what we do. And it showsHere, you'll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It is different. We're one of the fastest-growing pensions in the country for a reason. We challenge the...
-
Financial Services Business Analyst
7 days ago
Toronto, Ontario, Canada Tamanna Technology Full time $2Job OverviewThe Financial Services Business Analyst role at Tamanna Technology requires a seasoned professional with extensive experience in regulatory delivery and programs. This individual will lead our efforts to manage multiple technology groups and business units, ensuring compliance with regulatory programs. We offer a unique blend of on-site...
-
Technology Infrastructure Manager
3 days ago
Toronto, Ontario, Canada Brookfield Asset Management Full timeJob Summary:We are seeking a highly skilled Senior Analyst to join our Technology Services team as a Modern Endpoint Specialist. The successful candidate will be responsible for the management, administration, and optimization of the endpoint platform.Responsibilities:End-user hardware and OS supportFirmware and driver update governanceHardware model...
-
Information Management Analyst
3 weeks ago
Toronto, Ontario, Canada OSC Full timeBusiness Unit: Fixed Term (Fixed Term), Full timeClosing Date: June 26, 2024The Ontario Securities Commission (OSC) is the statutory body responsible for regulating Ontario's capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The mandate of the OSC is to provide protection to investors...
-
Information Technology
2 weeks ago
Toronto, Canada Polytainers, Inc. Full time**Job Title**: SAP Analyst **Department**: IT **Report to**: Director, Information Technology ***: The SAP Analyst plays a pivotal role in bridging the gap between business needs and SAP solutions. With a foundational understanding of SAP systems and practical experience, this position is responsible for analyzing business requirements, configuring SAP...
-
Toronto, Ontario, Canada Lerners LLP Full timeInformation Security Analyst – Information Technology – 3+ Years - Toronto (Hybrid)Job Category: Information SystemsRequisition Number: INFOR001391Posted: March 21, 2025Employment Type: Full-TimeLocation: Toronto, ON M5V3M2, CANWith offices in London, Toronto, Strathroy and Kitchener, Lerners LLP provides a full range of legal services throughout...
-
Information Technology Analyst
18 hours ago
Greater Saskatoon Metropolitan Area, Canada Insight Global Full timeJob DescriptionInsight Global is looking for an IT Analyst for one of our top clients. This is a 12 month contract with a likelihood of extensions. A successful candidate is required to be on-site approximately 25 minutes away from Saskatoon. Work schedule is 4 days a week, 10 hours a day on-site. We are looking for someone who has experience providing...
-
Service Desk Analyst
2 weeks ago
Toronto, Canada Zycom Technology Full timeWe are looking for an experienced Service Desk Analyst who is a creative problem solver focused on providing exceptional customer service and is able to work in a team environment. What you can become: An indispensable team member who will have the opportunity to learn new technologies and take on new responsibilities to support our clients. Job...
Information Technology Service Management Analyst
4 weeks ago
ITSM Analyst
Contract - 6 month to start, with chance of extension
Start Date - January 2025
Hybrid/Remote - 3 days per week in office
PRIMARY OBJECTIVE:
The primary goal of the Incident and Problem Management Analyst is to support the prompt recovery of normal service operations after incidents and to contribute to identifying and resolving the root causes of recurring issues. This position focuses on enhancing service reliability and minimizing future interruptions through active participation in incident and problem management processes.
RESPONSIBILITIES:
- Provide support in managing Severity 1 and 2 incidents reported to the Service Desk, ensuring timely restoration of services.
- Assist in impact assessments and actively participate in major incident calls, collaborating with relevant teams to minimize business disruption and restore services.
- Maintain clear communication with internal and external stakeholders, providing regular updates during the incident lifecycle to ensure transparency and alignment.
- Document incident details, including key actions and timelines, and assist in conducting thorough root cause analyses for recurring issues.
- Contribute to the problem management process by analyzing recurring incidents, identifying patterns, and implementing solutions to prevent future occurrences.
- Support the preparation and delivery of management reports, such as incident summaries, metrics on lost service hours, and root cause analysis reports.
- Collaborate with team members to ensure effective workload distribution and participate in on-call rotations as needed.
QUALIFICATION REQUIREMENTS:
Education/Training
- Bachelor's degree in business, computer science, or a related field, or equivalent experience.
- ITIL V4 Foundations certification (required).
Experience
- 2–4 years of experience in IT Service Management (ITSM), Service Desk or Help Desk operations, or application, network, data, and infrastructure support.
- Exposure to IT Operations, including production support for web applications, as well as technical, data center, storage, and network management.
- Demonstrated skills in customer service and effective communication.
