Bilingual Insurance Advisor

4 days ago


Québec, Quebec, Canada Firefly Transformation Solutions Full time

Bilingual (French & English) Insurance Advisor, Damages and Home. Fully Remote

Our client is a global company expanding their business in Canada. They are looking for a Damages and Home Licensed Advisor to join their team who can contribute to the building of local Canadian operations. They offer a dynamic environment where you can expect to grow and experience a supportive and cohesive team. Our client offers a generous salary, bonus, full benefits and a great corporate culture .

This role will report into the Manager of Customer Service and is based in Quebec, with the working environment being completely remote, though always in close collaboration with colleagues and stakeholders. The successful candidate must reside in Quebec.

Quick Summary of Position:

As a Damages and Home Licensed Agent, you will be responsible for providing advice and information on insurance coverage for rental vehicles, with an emphasis on damage and theft coverage.

Responsibilities Include:


• Answering incoming calls in a friendly and professional manner


• Demonstrate a sound understanding of regulatory risk


• Follow procedures efficiently and transparently during conversations with customers.


• Explain terms and conditions of coverage, including exclusions and limitations.


• Manage customer questions and concerns regarding their insurance coverage.


• Stay abreast of market trends and insurance legislative changes.

Education, Knowledge, Skills, and Abilities Required:


• Auto & Home insurance certifications


• Excellent communication and customer service skills.


• Knowledge of insurance products, particularly auto coverage.


• Ability to work independently and make informed decisions.


• Organizational skills and attention to detail.


• Previous experience in a similar role is an asset.


• Hold a general insurance representative's certificate issued by the Autorité des Marchés financiers at the

time of application.



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