Home and Auto Insurance Advisor
1 week ago
About the Role
The Home and Auto Insurance Advisor position at RBC offers a unique blend of flexibility and fulfillment. As an Insurance Advisor, you will be the trusted voice on the other end of the phone, providing insurance advice and options to help clients protect what's important to them.
Key Responsibilities
- Provide insurance advice and solutions to clients based on their needs through inbound calls.
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact.
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations.
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies.
- Use procedures effectively and seamlessly during conversations with clients.
Requirements
- Willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l'Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces.
- Bilingualism (English and French) required.
- High level of reading, comprehension, and speaking skills in both languages.
- Exceptional customer service skills with the ability to build strong relationships.
- Flexibility to work all shifts within the hours of operation.
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