Senior Network Analyst

2 weeks ago

Toronto, Canada Johnson Controls Full time

This position is an onsite position at the Humber River Hospital. Daily attendance at the location is required.

What you will do

The senior network administrator is responsible for several duties within the Johnson Controls Sustainable Infrastructure ICAT (Information, Communication, Automation, Technology) team, including architecting, deploying, and maintaining network equipment such as switches, routers, firewalls, and wireless.

How you will do it

  • Manage the procurement process and physical installation for new network equipment across multiple customer sites.
  • Manage and maintain the structured cabling across multiple customer sites.  Schedule and manage electrical and cabling contractors to perform required work.
  • Install, configure, harden, and maintain network operating systems.
  • Configure and troubleshoot firewall/IPS policies and access control lists.
  • Configure, manage, and troubleshoot cybersecurity products such as two-factor authentication and endpoint protection solutions.
  • Perform wireless surveys to identify coverage and performance issues.  Implement system improvements to address deficiencies.
  • Maintain an asset/software inventory, system documentation, and diagrams for all network infrastructures across customer sites.  Write standard operating procedures documentation and facilitate knowledge transfer to junior network administrators for coaching.
  • Manage multiple methods of software and configuration backup.  Create and maintain backup documentation outlining standard operating procedures, schedules, and system as-built configuration.
  • Deploy, configure, harden, and maintain network management systems (i.e. HPE IMC, Cisco Catalyst Center, SolarWinds, PRTG) that performs system monitoring, log aggregation, and alerting. 
  • Work with OEMs, vendors, contractors, and customers in order to troubleshoot issues, request quotes, manage service agreements, and execute hardware warranty RMAs.
  • Perform daily, weekly, monthly, and annual preventative maintenance including health checks, software patching, generating reports, system upgrades, etc.
  • Assist with creating and maintaining disaster recovery and business continuity practices and documentation.
  • Perform cybersecurity audits of network and OT systems, participate in vulnerability assessment exercises, and coach the wider team on cybersecurity best practices.
  • Follow incident management procedures and log all work completed in the IT ticketing system.  Work with stakeholders to perform efficient and effective troubleshooting of issues, perform root cause analysis studies, and implement system improvements to reduce incident occurrences.
  • Comply with all Johnson Controls safety policies and procedures.  Comply with all company policies and procedures and adhere to company standards.
  • Assist the ICAT team with installing, configuring, maintaining, and troubleshooting building systems that fall under the team’s shared responsibility.
  • On-site attendance five days a week and participate in a rotating on-call schedule.

Mentor junior team members and train them to perform common tasks

What we look for

[Required Qualifications – Education, Skills & Experience]

  • Bachelor’s degree in computer science, information technology, or equivalent field.
  • A minimum of ten years’ work-related experience in the outlined role with demonstrated mastery of all responsibilities outlined above.
  • Valid CCNP certification or equivalent.
  • Must be able to work varying shifts and overtime as required.
  • Must be able to pass provincial and federal criminal record check and subject interview.
  • Must be physically able to perform basic maintenance tasks, which includes ability to climb ladders, use hand tools, lift heavy objects with assistance, etc.
  • Excellent communication, information gathering, and documentation skills.
  • Excellent time management skills and punctuality.
  • Ability to commute throughout the GTA on a daily basis and to remote sites on an infrequent basis.

[Preferred Qualifications – Education, Skills & Experience]

  • Familiarization with cybersecurity best practices and hardening techniques with regards to network equipment, server operating systems, workstations, and OT.
  • History of attaining the CompTIA A+ certification.
  • History of attaining the ITIL v3/v4 Foundation certification.
  • Valid cybersecurity related certifications.

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

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