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Pharmacy Assistant/Care Concierge

3 months ago

Blackfalds, Canada Shoppers Drug Mart Full time

SUMMARY:


To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.


DUTIES & RESPONSIBILITIES:

  • Customer Service
  • Greet customer promptly and gather prescription information according to Standards
  • Perform duties in priority according to Role assigned on Role Assignment Schedule
  • Refer to the pharmacist all clinical inquiries
  • Set realistic customer expectations as to wait times
  • Locate and cash out prescriptions and any ancillary items
  • Ensure customers requiring counseling are referred to the Pharmacist
  • Maintain and control the cash register in the dispensary
  • Adhere to all confidentiality and privacy requirements


Administration:

  • Receive new and repeat prescription orders in accordance with Standard Operating Procedures
  • Prepare and submit orders with the exception, of controlled drugs and narcotics
  • Adjudicate third party billing, online and manage manual Third-Party Accounts
  • Answer telephone and refer to a pharmacist when necessary
  • Manage incoming faxes according to Pharmacy Standards of Practice
  • Assist pharmacist in coordinating call backs
  • Accurately file completed documentation as per Pharmacy Standards of Practice


Prescription Workflow:

  • Assist in prescription preparation to company's standards and professional services
  • Data entry for new prescriptions, and managing refill request processing
  • Select medications to fill prescriptions according to Pharmacy Standards of Practice
  • Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
  • Accurately enter and maintain appropriate data within the applicable Pharmacy systems


Skills & Qualifications:

  • High School Diploma
  • Diploma from a Pharmacy Assistant credited course preferred
  • Previous Pharmacy Experience preferred
  • Effective organizational skills, ability to multi task
  • Problem Solving Skills
  • Strong attention to detail