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Associate Administrator, Commercial Lines
3 months ago
THE ROLE
The Associate Administrator provides centralized administrative support to our production and service teams to allow a seamless execution of our Commercial Lines service strategy.
Associate Administrators are dedicated administrative professionals who can effectively manage their workflow around competing priorities and deliver consistent, high-quality results on schedule.
As a dedicated administrative professional, you are part of a dynamic team driven by curiosity. Your exceptional follow-through skills and meticulous attention to detail ensures a high level of client satisfaction and a commitment to consistently exceed expectations, resulting in outstanding experience for our clients.
WHAT YOU’LL DO:
• Most importantly, you will lead by example, live our values, and drive business relationships for
the company by providing exceptional customer service.
• Actively participate in cross-functional training and comprehensive job shadowing opportunities
for a fundamental understanding of insurance administrative functions.
• Provide support with tasks in data entry, invoicing, certificates, claims and policy administration.
• Generate applications/forms (e.g. SOV, Profits Worksheets etc.) as directed by the Account Manager.
• Liaise with Account Administrators and Account Managers to ensure accurate and updated
information into EPIC.
• Assist in updating premium comparisons and preparing renewal requests to clients 90 days in
advance as directed by Account Director.
• Document work related activities with the client, sets priorities and manages workflow to ensure
efficient, timely and accurate process of transactions and other responsibilities.
• Input and update claims and new client’s information into EPIC.
• Assist with processing of downloads and endorsements for the team.
• Refer all client inquiries to the appropriate individuals, division, or departments across the organization.
• Actively develop an increased knowledge of related insurance products and client needs.
• Other duties as required.
WHAT WE REQUIRE:
• Willing to obtain a Level 2 General Insurance License.
• Willing to invest time in training and obtaining insurance industry related professional designations such as CAIB.
• Ability to be a self-starter with strong written and oral communication skills as well as high follow through and strong organizational skills.
• A well-defined sense of diplomacy and business acumen with a focus on customer service and overall client experience.
• Skills in analysis, problem solving, critical thinking, decision making, teamwork, communication,
innovation, and adaptability.
• Proficiency in Microsoft Office.
• Experience with internal Broker Management Systems (EPIC) considered an asset
