Restaurant Senior Supervisor
3 weeks ago
Who Are We?
Hello Nori is a dynamic fast fine-dining Japanese establishment with a bold mission: to define the hand roll bar experience. Our journey began in February 2021, and since then, Hello Nori has swiftly emerged as Vancouver’s most beloved culinary gems. Fueled by the remarkable strides we’ve made on our journey, we have committed to introducing multiple new Hello Nori locations across Canada, spreading our unique concept even further. As we embark on this exciting expansion, we are actively seeking to expand our team with dedicated and exceptional individuals like yourself, who share our passion for excellence.
Join us at Hello Nori and be a part of a culinary revolution that is shaping Canada’s dining scene.
What We’re Looking For:
We are seeking a dynamic and experienced Senior Supervisor to join our team. The successful candidate will be responsible for overseeing restaurant operations, ensuring smooth functioning across all departments; ultimately aiming to exceed our guests' expectations. This role presents an exciting opportunity to showcase your leadership skills, high level guest service, and passion for hospitality in a fast-paced and rewarding environment.
What You Will Be Doing:
- Team Management: Oversee the work of servers, hosts, and other staff, assigning tasks and ensuring efficient performance. Manage pre-shift arrangements and coordinate staff breaks smoothly during service.
- Customer Service: Monitor dining area to ensure customer satisfaction, address complaints, and create a positive dining experience for patrons.
- Quality Control: Check dishes before service for compliance with the restaurant’s standards and address any discrepancies.
- Inventory and Stock Management: Manage inventory, including ordering supplies, monitoring levels, and ensuring sufficient stock for dining area. Handle requisitions appropriately.
- Staff Training: Train new employees and conduct ongoing training for existing staff on procedures, customer service skills, and safety protocols.
- Enforcing Health and Safety Standards: Ensure compliance with health and safety regulations, promoting proper hygiene practices and safety protocols.
- Shift Scheduling: Handle employee scheduling using Push to ensure coverage during peak periods, accommodating vacations or sick leaves.
- Handling Cash and Payments: Manage cash registers, process payments, and ensure accurate accounting of sales.
- Handling Reservations and Event Planning: Manage reservations and organize special events or parties, as required.
- Problem Solving: Address various service challenges, including customer issues, staff conflicts, and equipment malfunctions.
- Maintaining Cleanliness: Ensure the restaurant is clean and well-maintained, including both dining and kitchen areas.
- Monitoring Compliance: Ensure adherence to restaurant policies, rules, and procedures.
- Reporting and Communication: Provide regular reports to management and communicate essential information to staff.
The Ideal Candidate Possesses...
- 1-2 years of experience in a restaurant of similar caliber
- Strong oral communication skills
- Strenth in training, developing, and coaching of the team.
- Ability to compute basic mathematical calculations
- Serving it Right certification
- Keen eye for detail regarding service standards.
- Ability to speak Mandarin/Cantonese would be an asset
- Certification of previous training in liquor, wine and Japanese cuisine would be an asset
- Previous experience using Push Operations software would be an asset
- Strength in sales philosophy would be an asset
- Must be legally able to work in Canada.
Why Hello Nori?
Vision: Our vision is to create a community that our employees can truly take pride in, grow their careers, and find fulfillment in their work.
Culture: We foster an inclusive, diverse, and inspiring culture where every individual is valued for their unique thoughts and ideas.
Personal Development: Excellence is at the core of our values, and we are dedicated to the success of each team member by providing ample opportunities for skill development, continuous learning, and career advancement.
Dynamic Industry: Our field is always changing, making every day full of exciting possibilities. We work together to conquer obstacles and surpass barriers.
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