Senior Software Engineer

1 week ago

Canada Untrap Full time

About Us


Untrap addresses a critical problem faced by Managed Service Providers (MSPs): the inability to fully understand the data contained in their own internal systems. This trapped data, often overlooked due to the limitations of existing reporting tools, holds significant potential for MSPs to enhance profitability, optimize operations, and improve client retention.


Untrap bridges this gap by providing actionable insights, improving operational efficiency, and ultimately enhancing profitability for MSPs.


Our mission is to unlock the valuable data trapped within these systems, transforming how MSPs operate and serve their clients.


As a one of the first technical hires, you will play a pivotal role in shaping our product and company culture. You'll work directly with the founding team, tackling exciting technical challenges and building scalable solutions from the ground up.



About You


You’re a builder who thrives in a fast-paced environment and is excited to tackle complex technical challenges.

You are passionate about the potential of AI. You're eager to push the boundaries of what's possible and build intelligent systems that unlock actionable insights from complex datasets.


  • You’re eager to learn and grow, and you're excited to be part of a small, mission-driven team.
  • Ready to commit full-time and exclusively to an entrepreneurial journey



Requirements



What You'll Do


  • Design, build, and implement key features of Untrap's platform, from ideation to deployment. You'll have a direct impact on the user experience of MSP operators and users.
  • Work closely with the CEO to define and execute the technical roadmap. You'll be a core member of the technical team, collaborating on architectural decisions, technology selection, and implementation strategies.
  • Champion best practices for software development, including writing clean, maintainable, and scalable code. You'll play a key role in establishing a culture of technical excellence.
  • Thrive in a fast-paced, agile environment, and embrace the opportunity to wear multiple hats and make a big impact. You’ll be a driving force in a small and dynamic team.



Our Tech Stack


We are currently selecting the tech stack to build our platform. This is not an R&D role. You will be applying existing generative AI technologies not creating new ones. If you excel in translating complex AI requirements into fully-realized, innovative solutions, we’d love to hear from you.


Experience with these technologies is a plus:


  • Expert knowledge of how to apply generative AI - LLMs such as GPT, LLaMa, and Claude
  • Proficiency in Python, and APIs such as OpenAI, Azure AI, Amazon Bedrock, and Google Vertex
  • Ability to balance rapid proof of concept development with full-stack deployment
  • Proven experience in developing Generative AI solutions
  • Coding & Prompt/Flow Engineering: integrate various AI services and APIs, creating cohesive AI systems.
  • Defensive Design Strategy: Develop AI solutions with safeguards against abuse, misuse, and prompt injection, ensuring robust, secure systems in line with industry security and privacy standards.

But we're more interested in your ability to learn quickly and adapt to new challenges.



Benefits



Why You'll Love It Here


  • Make a Real Difference: You'll be directly contributing to an early team that is mission-driven and venture backed.
  • Be a Founding Member: Shape the culture and technical direction of a rapidly growing startup. Your work will have a lasting impact on the company's future.
  • Work with a Talented Team: Collaborate with a passionate and experienced team of entrepreneurs who are committed to building something truly special.
  • Learn and Grow: We offer opportunities for professional development and encourage continuous learning. You'll have the chance to expand your skills and work on challenging projects.

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