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Service Desk Technician

2 months ago

Dartmouth, Canada Robertson & Company Ltd. Full time

Security Clearance - Secret is a MUST


Required (top 5 Must Haves):

  • Full Active Directory exp
  • PC hardware troubleshooting skills required
  • Proactive attitude
  • Ability to work with minimal supervision
  • Ticketing system (ServiceNow)


Preferred Qualifications


● Experience with Service Now

● Experience working in an agile operations model.

● Experience working in a Microsoft 365 work environment (MS Teams, Sharepoint, Exchange Online)

● One Microsoft desktop certification such as MCSE, MCSA, MTA highly desired

● ITIL certification desired

● Certifications in Windows system management is a plus

● Linux certification is a plus.


Regulatory Compliance Requirements:

● Access to Trade Controlled Items

● Access to Controlled Goods

● Security Clearance - Secret


Requirements include:


● Associates Degree in Information Technology

● Formal Windows class-room training and certifications Microsoft technologies

● PC hardware troubleshooting skills required

● Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP required

● Proficient with Windows Win10 operating systems and Microsoft Office required

● Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through

● Ability to balance priorities and work alone or a team equally well

● Ability to work under minimal supervision

● Good organization and project management skills with attention to details

● Ability to document solutions and train other staff

● Good verbal and written communication skills

● Excellent priority management skills

● Experience with PC hardware troubleshooting and repair skills required

● Ability to travel to office and data center locations for on-site support, as needed

● Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components

● A minimum of 1-2 years of service desk operations with proven experience in Windows technologies.

● The ability to perform Windows network administration tasks and a broad knowledge and understanding of the entire Windows work environment is required

● Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

● Ability to write reports, business correspondence, and procedure manuals

● Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

● Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

● Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form