Senior Manager, Operations

Found in: Appcast CA A2 P - 1 week ago

Oakville, Canada Taleo BE Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

The Verify team is looking for a Senior Manager, Operations (Special Investigations Unit, Property, Auto, Specialty and Bodily Injury) to lead a team of SIU leaders across multiple lines of business and locations (including; ON, QC, AB & BC) In this role, you will also be collaborating with the business to protect Aviva & consumers from Fraud & Financial Crime.

Come join our team

What you'll do:

  • Work with the Head of Verify to deliver on the anti-Fraud / Financial crime strategic agenda in partnership with other members of the leadership team.

  • Develops strategies to enhance Aviva Canada’s capabilities to identify fraud, reporting to senior management on the performance and effectiveness of the function.

  • Engages and influences internal partners to support Aviva Canada’s response to fraud.

  • Develop annual planning, strategy and goals for the SIU teams, in collaboration with the leaders.

  • Supports and supervises the Triage leader in the assessment and in-take of cases, that require investigation in SIU and Verify.

  • Identifies and builds capability through implementation of systems and fraud tools.

  • Supports and collaborates with the leaders to develop effective training and coaching programs.

  • Leads the development of automation to develop rules and proactively identify new investigations.

  • Develops, implements, and owns SIU investigation strategy to ensure alignment with overall Aviva Canada Financial Crime risk assessment and threats / vulnerability assessment.

  • Provides oversight of leaders to deliver on execution of investigations in line with quality expectations and standard principles.

  • Ensures cases are handled in collaboration with accountable business area management

  • Supports technical decision making on investigations and ensures appropriate engagement of subject matter experts, where required.

  • Engages with Major Case, Intelligence & FC Name Screening teams when trends/ exposures are identified.

  • Reports to the Line of business Performance Management Meetings (PMM) on fraud performance and the Verify PMM.

  • Supports reporting to ACAN Exec, FC & Cyber Steering Committee, EC Risk Committee and ACAN Board Governance Committee.

  • Supports a technical assessment of the External Fraud risk and mitigating controls to help identify gaps.

What you'll bring:

  • CIP designation or working towards CIP

  • Post-secondary education or equivalent work experience

  • Preferred professional qualification in fraud investigation, criminology or financial crime.

  • Minimum 6-8 years’ experience in an investigative field of work or similar.

  • Strong operational leadership (6+ years) to ensure appropriate resourcing to deliver multiple investigations within agreed budgets and quality requirements

  • Strong financial competence to assess opportunities and quantify benefits of fraud and financial crimes prevention activities

  • Strong communication skills and partner engagement

  • Ability to guide the leaders and their respective teams to build capability, consistency and effective outcomes

  • Ability to navigate sensitive matters with internal and external partners and be a trusted advisor within the Aviva Canada community on matters relating to fraud and financial crime investigations

  • Strong understanding of claims and underwriting processes

  • Outstanding analytical, problem-solving and decision-making skills

  • Strong customer service and verbal/written communication - ability to communicate respectfully and compassionately (including presentation skills)

  • Outspoken and comfortable with challenge and ambiguity

  • Investigative strategies and requirements/legislation

  • Ability to make confident and objective decisions in matters having high potential for legal precedent or legal dispute

What you’ll get:

  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

  • Exceptional Career Development opportunities.

  • We’ll support your professional development education.

  • Competitive vacation package with the option to purchase 5 extra days off per year

  • Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

  • Corporate wellness programs to support our employees’ physical and mental health

  • Hybrid flexible work model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

#LI-VV1

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