Current jobs related to Client Experience Specialist - Greater Toronto Area - TERAGO

  • Client Experience Specialist

    5 months ago

    Toronto, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...

  • Client Experience Specialist

    17 hours ago

    Toronto, Ontario, Canada Brand Momentum Full time

    About UsAt Brand Momentum, we're seeking a talented Client Experience Specialist to lead our client-facing initiatives. As a key ambassador for our brand, you'll be responsible for delivering exceptional experiences to our clients and their customers.Your RoleDevelop and execute client experience strategies to drive engagement and loyaltyLead client-facing...

  • Client Engagement Specialist

    1 day ago

    Greater Toronto Area, Canada Marketers on Demand Full time

    Marketers on Demand is currently seeking a Client Engagement Specialist to join our client’s sales team, with a mission to empower and support their healthcare clients! This role is ideal for someone with a strong background in sales and relationship building, particularly in healthcare, who is passionate about making a positive impact on clients’...

  • Client Experience Specialist

    2 months ago

    Toronto, Ontario, Canada beBee Professionals Full time

    We are seeking a highly skilled Customer Success Specialist to join our team at beBee Professionals. The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to provide exceptional customer service and support.The successful candidate will be responsible for:Responding to customer inquiries and resolving...

  • Client Experience Specialist

    2 months ago

    Toronto, Ontario, Canada beBee Professionals Full time

    We are seeking a highly skilled Customer Success Specialist to join our team at beBee Professionals. The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to provide exceptional customer service and support.The successful candidate will be responsible for:Responding to customer inquiries and resolving...

  • Client Experience Specialist

    4 months ago

    Toronto, Canada Investment Planning Counsel Full time

    **Client Experience Specialist** Investment Planning Counsel (IPC) is one of the fastest growing independent wealth management companies in Canada. We are a diverse group of people all driven towards one goal: helping advisors build a better business through a remarkable client experience. **About Us** We specialize in financial planning for individuals,...

  • Client Experience Specialist

    2 months ago

    Toronto, Canada Fidelity Investments Full time

    Job Description This is a hybrid role with a mix of remote and in-office working - Current work authorization for Canada is required for all openings._ Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services...

  • Client Experience Specialist

    5 days ago

    Toronto, Canada Fidelity Investments Full time

    Job Description You will be working on a pre-defined hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted...

  • Cleaning Specialist

    2 weeks ago

    Toronto, Ontario, Canada ATS CLEANING SPECIALIST Full time

    Job SummaryWe are seeking a skilled Cleaning Specialist to join our team at ATS Cleaning Specialist. The successful candidate will be responsible for maintaining a clean and healthy environment for our clients.ResponsibilitiesPerform cleaning tasks to maintain a clean and healthy environmentOperate cleaning equipment and use cleaning supplies safely and...

  • Cleaning Specialist

    2 weeks ago

    Toronto, Ontario, Canada ATS CLEANING SPECIALIST Full time

    Join our team as a Cleaning Specialist and take on a challenging role that requires attention to detail and a commitment to cleanliness. As a Cleaning Specialist, you will be responsible for maintaining a clean and safe environment for our clients. Your duties will include cleaning and sanitizing surfaces, equipment, and facilities, as well as ensuring that...

  • Client Experience Specialist, Inbound

    5 months ago

    Toronto, Canada MEDCAN Full time

    About Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and...

  • Client Experience Specialist Inbound

    5 months ago

    Toronto, Canada MEDCAN Full time

    About Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and...

  • Client Experience Specialist, Inbound

    5 months ago

    Toronto, Canada MEDCAN Full time

    About Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and...

  • Inbound Client Experience Specialist

    5 months ago

    Toronto, Canada MEDCAN Full time

    About Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and...

  • Client Experience Liaison

    5 days ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    **Job Description**Fidelity Investments, a leading provider of financial services, is seeking a skilled professional to fill the role of Client Experience Specialist. This position combines elements of remote and in-office work, requiring current work authorization for Canada.**About Us**At Fidelity, we've been helping Canadian investors build better...

  • Travel Nurse RN Specialist

    3 weeks ago

    Toronto, Ontario, Canada HealthEcareers - Client Full time

    Travel Nurse RN Job OpportunityLanceSoft is seeking a skilled Travel Nurse RN to join our team in Ontario, California. As a travel nurse, you will have the opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care in the Emergency Department.Job RequirementsMinimum 2 years of ER experience requiredACLS, BLS, ENPC within...

  • Transportation Specialist

    2 weeks ago

    Toronto, Ontario, Canada ATS CLEANING SPECIALIST Full time

    As a key member of the ATS Cleaning Specialist team, you will be responsible for operating and driving company vehicles to pick up and deliver various items and products. This role requires a high level of professionalism in customer service, as well as the ability to load and unload goods efficiently.Key ResponsibilitiesOperate and drive company vehicles to...

  • Client Experience Onboarding Specialist

    5 months ago

    Toronto, Canada MarkiTech Full time

    **We are hiring a Client Experience Onboarding Specialist at MarkiTech.** As a Client Experience - Onboarding Specialist at MarkiTech, you will play a crucial role in ensuring a smooth and successful onboarding process for our customers. You will be responsible for integrating virtual care technologies and clinical decision support systems for patients into...

  • Cleaning Specialist

    1 month ago

    Toronto, Ontario, Canada ATS CLEANING SPECIALIST Full time

    Job DescriptionWe are seeking a skilled Cleaning Specialist to join our team at ATS Cleaning Specialist. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of our workspaces.ResponsibilitiesProvide exceptional cleaning services to maintain a healthy and safe environmentOperate and...

  • Cleaning Specialist

    1 month ago

    Toronto, Ontario, Canada ATS CLEANING SPECIALIST Full time

    Job DescriptionWe are seeking a skilled Cleaning Specialist to join our team at ATS Cleaning Specialist. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of our workspaces.ResponsibilitiesProvide exceptional cleaning services to maintain a healthy and safe environmentOperate and...

Client Experience Specialist

2 months ago

Greater Toronto Area, Canada TERAGO Full time

Reporting to the Manager, Client Experience, the Client Experience Specialist (CES) will be responsible for ensuring the success and satisfaction of our customers. The CES will serve as the primary point of contact for all day-to-day customer issues, building strong relationships, understanding our customers’ needs, and working closely with internal teams to deliver exceptional service. The CES goal will be to drive customer retention, expansion, and advocacy by proactively managing the customer lifecycle and delivering exceptional customer experiences.


Responsibilities

  • Build and maintain strong relationships with customers, acting as their trusted advisor and advocate within the company
  • Develop and execute strategic account plans to drive customer success, retention, and expansion
  • Maintain customer documentation outlining information about the customer and their services
  • Collaborate with cross-functional teams, including Sales, Operations and Product, to ensure seamless onboarding, implementation and ongoing support for customers
  • Conduct quarterly business reviews with customers to assess their satisfaction, address concerns, and identify opportunities for improvement
  • Proactively monitor customer health and engagement, taking appropriate actions to mitigate risks and drive customer success
  • Identify and escalate customer issues and complaints to relevant internal teams, ensuring timely resolution and effective communication
  • Oversee downgrades, upgrades of services and customer moves
  • Collaborate with Sales to identify upsell and cross-sell opportunities, driving revenue growth within customer accounts
  • Serve as the voice of the customer within the organization, providing feedback and insights to inform product development, service enhancements, and process improvements
  • Update all activity in CRM and shared Reporting Tools


Education & Experience

  • Proven experience in customer success or account management, preferably within the telecommunications industry
  • Post-secondary education in Business, Information Technology or relevant field
  • Previous experience working with SalesForce is considered an asset


Skills & Knowledge

  • Strong interpersonal and communication skills, with the ability to build rapport and effectively engage with customers at all levels of an organization
  • Excellent problem-solving and decision-making abilities, with attention to detail
  • Demonstrated ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines
  • Proactive and customer-centric mindset, with a passion for delivering exceptional customer experiences


Note: this is a contract position (6 months)

Please submit your resume via email to: teragocareers@terago.ca


TERAGO is an Equal Opportunity Employer and welcomes and encourages applications from all interested and qualified candidates. TERAGO will provide accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform TERAGO staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.