Collections Specialist

4 days ago

Etobicoke, Canada Kelly Services (Canada), Ltd. Full time

Kelly's customer, located in Etobicoke, ON, is looking for an experienced Bilingual (French/English) Collections and Litigation Associate for a 12-month contract providing courteous collection practices and maintaining reasonable levels of defaults.


RESPONSIBILITES:

Your main responsibilities include the ability to perform the following role requirements in both French and English:

  • Monitor assigned accounts for past due balances.
  • Contact delinquent customers by phone, email, fax, or other means to address and resolve past due balances.
  • Ability to review payments trends and provide accurate explanation to the customer.
  • Ability to identify when past due account requires escalation of our attempts to resolve the past due accounts, e.g., involving legal counsel and or bailiff.
  • A good understanding of our Terms and Conditions and understanding what steps we can take to remedy a default.
  • Build better processes where necessary.
  • Build a network of associates to assist in repossession or legal representation.
  • Assist the team with other responsibilities and ad hoc tasks.
  • Client liaison with assigned outside agencies and attorneys.
  • Negotiate repossession or settlement, depending upon circumstances.
  • Collect on charged off accounts, bad debt, sell equipment to Hino/forklift dealers and offer settlements.
  • Determine value of assets; determine the appropriate legal action necessary to recover amounts due or recover equipment.
  • Work with bankruptcy attorneys to ensure the organization obtains asset(s), filing proof of claim(s), follow up on Relief of Stay. Identify issues in bankruptcy process and expediate resolution.
  • The ability to work in a fast-paced environment with attention to detail, accuracy and quality.
  • Document matters in the system.
  • Keep management apprised of critical issues related to compliance, exposure, remittance, etc.
  • Work with truck and forklift dealers to collect past due payments, sell bankruptcy and repossessed units to dealers to mitigate and reduce fees, while building strong relationships.
  • Generate reports for management and assist in special projects, as required.


REQUIREMENTS:

  • 3 – 5 years’ experience required in collections, remarketing, and litigation.
  • Fluency in English and French required.
  • A good understanding of specific documents is required to put the customer on notice that the account must be brought current, or we will commence legal proceedings to remedy the default.
  • Proficiency in Microsoft Office suite, primarily Word, Excel, Outlook is required.
  • Minimum one year customer service experience in Leasing or similar field.
  • Excellent oral and written skills in the English and French language
  • Ability to work independently under pressure to meet both internal and external deadlines.
  • You have strong time management skills and the ability to prioritize multiple assignments with tight deadlines.
  • Strong attention to detail and organization skills required.
  • Ability to work as a team and build collaborative relationships with partnering departments in the organization.
  • You're detail oriented, organized, and maintain a sense of urgency.

Great to Have:

  • Technical knowledge and experience in a finance company is preferred.
  • Product knowledge and lease structuring knowledge is preferred.
  • Info-Lease and Aspire experience is an asset but not required.
  • Post-secondary education in Finance, Accounting, or other Business-related discipline is preferred.


PERKS:

  • Work for a reputable commercial finance organization that continues to grow
  • 6 – 12-month temporary position with benefits and 2-week’s vacation plus 2 personal days.
  • $33.00 per hour


If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further and apply today


Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.


About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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