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Information Technology Support Analyst

3 months ago

Burnaby, Canada Insight Global Full time

An employer is seeking an IT Support Specialist to sit 5 days/week onsite in Burnaby, BC. This individual will provide remote and in person support to retail stakeholders both internal and external. This individual will be responsible for high volume of tickets via ServiceNow regarding software/hardware related issues (Windows, Azure Active Directory, Office 365, retail applications, EMR systems). Reporting to the IT Support Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Burnaby Support Office users, providing a high level of customer service remotely and in-person.


> 2-5 years of experience as Desktop/Helpdesk Support troubleshooting for internal and external stakeholders involving hardware/software issues on the following:

- Windows 10

- Office 365

- Azure Active Directory – permissions and accessibility

- Computer Hardware (Laptops, Desktops, Monitors & Peripherals)

- Mobile Device Management

- Basic Network Troubleshooting

- Retail Application Troubleshooting

> Proficient in managing ticket volume of 15-20 tickets per day

> Strong customer service experience and communication both orally and written with urgency to support medical/retail environment