Senior Change

3 days ago

British Columbia, Canada TechioSoft Full time

Senior Change & Communications Lead

Mandatory Skills and Experience:

  1. Experience in Large Complex Clinical IT Projects:
  • More than 4 years of experience working on large, complex clinical IT projects.
  1. Senior Change Lead Experience:
  • More than 1 year of experience as a Senior Change Lead for clinical projects/programs.
  • Experience leading change management efforts for projects/programs that impact primary care physicians and clinicians.
  1. Clinical System Knowledge:
  • Working knowledge of clinical systems, care delivery processes, and clinical roles.
  • Understanding of clinical policies, and clinical standards in the Canadian healthcare context.
  1. Change Management Expertise:
  • Demonstrable experience applying change management principles, methodologies, and tools.
  • Proven ability to develop and implement change and communication strategies for complex projects/programs.
  1. Communication and Engagement:
  • Exceptional written and verbal communication skills, with the ability to communicate with audiences at all levels.
  • Experience in developing and delivering clear messages for complex topics to various stakeholders.
  • Ability to manage stakeholder engagement and influence diverse groups toward a common vision.
  1. Stakeholder Relationship Management:
  • Proven ability to develop and maintain professional relationships with stakeholders at all levels.
  • Experience in facilitating meetings, preparing reports, and managing sensitive discussions effectively.
  1. Leadership in Change and Communication Strategy:
  • Demonstrated ability to lead change and communication efforts, and develop and implement strategies for clinical and business changes.
  • Experience in leading change management and communications efforts for clinical environments.
  1. Analytical and Organizational Skills:
  • Exceptional analytical skills with the ability to develop well-considered, logical, and justifiable solutions.
  • Strong organizational and time management skills to handle complex project tasks and meet deadlines.
  1. Technical Proficiency:
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project, etc.).
  • Familiarity with project management tools and real-world best practices.
  1. Problem-Solving and Conflict Management:
  • Experience handling sensitive and challenging situations and mitigating potential risks and issues.
  • Ability to influence others and move toward a common goal or vision.

Desirable Skills and Qualifications:

  1. Educational Background:
  • Bachelor's or Diploma in Communications, Business Administration, or a related field.
  1. Certifications:
  • Valid Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification (preferred).
  • Prosci Certified Change Practitioner or higher.
  • Certified Scrum Master certification.

Key Responsibilities for the Role:

  • Apply structured change management methodologies to lead activities aimed at ensuring successful adoption of project changes.
  • Conduct impact analyses, assess change readiness, and identify key stakeholders and their needs.
  • Develop and execute engagement strategies and communication plans to support user readiness and deployment activities.
  • Support the design and delivery of user readiness training programs.
  • Manage the creation of key communications and other documentation for senior management and governance working groups.
  • Oversee the development of business, clinical, and technical analysis, process re-engineering activities, and identifying gaps, risks, and opportunities.
  • Collaborate with key stakeholders and teams to address any resistance and ensure a smooth transition during the project lifecycle.

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