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Gen AI Operations Manager
3 months ago
iMerit delivers data annotation, classification and content moderation outcomes that power AI, Machine Learning and data operation strategies of some of the leading AI organizations in the world. Our work encompasses a client’s journey from exploratory R&D to proof of concept to mission-critical, production-ready solutions.
We leverage advanced tools, machine learning algorithms and workflow best practices to enrich, annotate and label large volumes of unstructured data and unlock hidden value. In our human empowered computing model, technology solves for throughput, while our managed workforce teams (across delivery centers in India, Bhutan and the US) solve for accuracy through their deep expertise in Computer Vision, Natural Language Processing and Content Services, and across verticals such as Autonomous Vehicles, Medical AI, Finance, Geospatial technologies and many more.
Responsibilities will include but not be limited to the following:
Performance and Governance
1. Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development).
2. Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
3. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
People Management and Development
1. Provide exceptional people management, mentorship, and career development to members of Vendor’s team, including managers and Agents, achieve low attrition levels and high employee engagement.
2. Drive Operations teams to deliver continuous improvement and productivity/quality gains.
Risk Management
1. Flag and escalate business risks timely.
Recommended Qualifications:
Leadership and Experience
1. Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity.
2. Strategic thinker with strong analytical and problem-solving skills.
3. 8+ years of experience in operations, preferably in technology industry.
4. 5+ years of people management experience, including managing leaders, and a strong desire to develop team members.
Skills and Abilities
1. Empathy for the our community and passion to create an exceptional experience and provide outstanding support.
2. Excited to be part of a global operations team, design effective business operations, tackle complex problems, and develop individual team members.
3. Adaptable and energized by a fast-paced environment.
4. Bachelor’s degree, or equivalent.
