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Dynamics 365 Customer Engagement Functional Consultant and Project Coordinator

2 months ago


Canada Evolvous Limited Full time

Experience Summary:  

  • 6+ Years of experience as a Dynamics 365 Customer Engagement (CE) Functional Consultant and Project Coordinator.  
  • Strong Communication and Requirement Gathering Skills.  
  • Ability to do gap fit Analysis and provide suggestion on the design.  
  • Collaborate with cross-functional teams to understand business requirements and translate them into tailored CRM solutions. 
  • Provide ongoing user support by addressing queries and troubleshooting issues efficiently. 
  • Lead and mentor the team, demonstrating strong leadership qualities to ensure high performance and development. 
  • Manage client and stakeholder relationships, addressing their concerns and ensuring overall satisfaction. 
  • Foster both client satisfaction and team morale, balancing both effectively. 
  • Act as a bridge between clients and the team, ensuring clear communication and alignment on project goals and expectations. 
  • Manage project resources to meet deadlines and deliverables, ensuring optimal use of time and effort. 
  • Extensive experience in upgrading Dynamics 365 CE from on-premises to online environments, including data migration and system deployment.  
  • Experience of working with complex integrations.  
  • Proven track record of leading and managing Dynamics 365 projects, ensuring successful delivery within scope, time, and budget.  
  • Strong understanding of Dynamics 365 CE modules, including Sales, Customer Service, Customer Insights, Field Service and Project Operations. 
  • Hands-on experience with configuration, customization, integration, and implementation of Dynamics 365 CE solutions.  
  • Skilled in managing the full project lifecycle, including requirements gathering, design, implementation, testing, and post-deployment 

Value Adds: 

  • Expertise in Power Platform (Power Apps, Power Automate, Power Pages, Power BI) 
  • Proficient in using Microsoft Copilot for AI-driven insights and natural language processing 
  • Skilled in Azure services integration and ensuring data security and compliance 
  • Experienced in complex data migrations to Dynamics 365 CE 
  • Strong UX design and customization skills, including custom plugins and workflows 
  • Knowledgeable in Agile project management and effective stakeholder management 
  • Capable of delivering end-user training and leading change management initiatives 
  • Industry-specific experience in tailoring Dynamics 365 CE solutions 
  • Optional certifications: Microsoft Certified: Power Platform Functional Consultant Associate, etc.