Senior Technical Consultant

2 months ago

Canada Keste Full time
Job Title: Senior Technical Consultant

We are seeking a highly skilled Senior Technical Consultant to join our team at Keste. As a Senior Technical Consultant, you will provide senior-level technical leadership and support to our customers who are running Microsoft D365 CE and Power platform.

Key Responsibilities:
  • Troubleshoot and resolve technical support issues at the senior level within the given SLA's minimizing the business disruption for Clients.
  • Work with support lead and functional consultant to ensure progression and resolution of open support tickets, escalating within Keste or with client as required
  • Estimate and develop modifications from customer's enhancement requests, and coordinate with support lead and client through to deployment
  • Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.
  • Keep abreast of the latest D365 updates, patches, and emerging features, and make recommendations for system improvements and enhancements.
  • Maintain and improve Keste's client care team's knowledge base
  • Assist with implementation project work as required
  • Mentor junior team members
Requirements:
  • Five (5) + years of experience working in Microsoft Dynamics 365 CE, performing code modifications, debugging, performance optimization, integrations, technical support and best practices
  • Experience building, maintaining and troubleshooting Power Automate Flows
  • Working knowledge of Power Platform, Azure, Azure Data Factory and other related technologies
  • Strong knowledge of LifeCycle Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO)
  • Solid grasp of migration, integration, D365 line of business application capabilities and CE technical and functional capabilities
  • Strong knowledge of dual write and Dynamics 365 integration approaches
  • Bachelor's degree in information systems management, Computer Science, or related experience
  • Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (onsite or nearshore or offshore)
Desirable Qualifications and Experience:
  • Demonstrated ability to work in a constantly changing environment with limited direction
  • Ability to 'get things done' across the breadth of own organization
  • Familiar with Agile and waterfall implementation methodology
  • Experience working with a multicultural and/or multilingual team across several time zones
  • Strong functional knowledge of Microsoft Dynamics 365 CE Sales, Service, Field Service and related applications, including current certifications.

We are looking for a highly motivated, self-starter with strong analytical and problem-solving skills, and excellent interpersonal and communication skills. If you are a technical expert with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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