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Senior Analyst, Fraud Strategy

2 months ago

Toronto, Canada EQ Bank | Equitable Bank Full time
Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

Senior Analyst, Fraud Strategy & Analytics will be reporting to Associate Director, Fraud Mitigation and be responsible for creating an effective and balanced fraud mitigation program for digital banking through fraud strategy & analytics, monitoring & data management as well as coordinating response to fraud incidents. This would also include supporting on a variety of projects including defining fraud framework in EQ Bank. These projects involve cross-functional teams and contribute to the overall strategy and direction of the company and support senior executive and Board-level decision making.

The Work

  • Fraud strategy & analytics:
  • Bring fraud prevention roadmap to fruition for the digital bank
  • Identify, evaluate, and mitigate of emerging fraud trends for banking and cards
  • Analyze large sets of data for fraud trends, patterns and behaviors
  • Develop fraud reporting to identify fraud trends, and develop strategies to minimize fraud losses
  • Identify potential fraud control gaps/opportunities, assess benefit from improvements, and build the business case with Associate Director to implement changes to improve fraud controls
  • Identify opportunities for driving operational efficiencies to mitigate fraud losses & manage costs
  • Fraud monitoring & data management:
  • Work closely with core teams to set up performance monitoring agenda and frequency
  • Develop reporting to track performance of fraud mitigation tools, cost and other indicators
  • Focus on continuously optimizing and improving performance in line with latest fraud trends
  • Management of fraud data to enable rapid tracking and monitoring of trends
  • Work with Technology teams to ensure relevant data pools are available to enable robust management and tracking of fraud data
  • Support Incident response & management:
  • Work with other teams such as fraud operations to identify incidents and/or latest trends and support response management to incidents by working collaboratively with cross-functional team
  • Help to develop and maintain playbook for response to fraud incidents, where possible
  • Effectively engage with business partners to scope and design holistic response to fraud incidents, and work with partners to implement plans

Let's Talk About You

  • 2-3 years of experience in fraud strategy & operations, data analytics, risk management, and knowledge management in the financial services space
  • Solid understanding of trade-off between fraud mitigation and customer experience across banking, cards and different payment channels
  • Strong preference for experience related to Canadian banking & regulatory environment
  • Bachelor’s degree in statistics, engineering, quantitative field or equivalent experience; Masters degree an advantage
  • Proven record in working closely with different lines of business, influencing and collaboration in cross-functional teams
  • Excellent conceptual and critical thinking skills
  • Strong presentation and facilitation skills and strong interpersonal skills
  • Plan, manage and action project plans and initiatives
  • Experience analyzing and solving complex business problems, including ambiguous problems
  • Strong analytically-anchored problem solving skills, with a solid background working with data, conducting analysis, interpreting results, and writing reports/presentations
  • SQL, Python, R, Power BI or Tableau experience preferred

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy, personal days and even a moving day

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you