Senior Account Manager

4 days ago

Canada HealthPartners - PartenaireSanté Full time

Job Title: Senior Account Manager (14 Month Term) (Remote/Flexible)

Reports To: Regional Manager, Rest of Canada

Department: Account Management

Why HealthPartners?

HealthPartners brings workplaces, health charities and the patients and families they support together in a single, shared purpose — to improve the lives of people across Canada who are living with serious illness through innovative workplace fundraising campaigns. 

  • Flexible Hours: We understand that life happens outside of work, so we offer flexible hours, with some core hour expectations.
  • Work Remotely: Enjoy the freedom to work from anywhere in Canada while being part of a supportive and collaborative team.
  • Purpose-Driven Work: Help us tell the powerful stories of our workplace fundraising campaigns, the impact of donations have and inspire others to join the cause.

Your Role

The Senior Account Manager at HealthPartners stewards relationships with key stakeholders (accounts, members, volunteers), manages fundraising campaigns, drives revenue and connects Canadians to our member charities to ultimately increase the funds we raise on their behalf. The Senior Account Manager focuses on private clients – requiring innovation, customization, handing conflict, troubleshooting issues, and gathering insights. This position also actively supports the Regional Managers in efforts to identify, prospect, solicit and secure new clients.

Key Responsibilities

Reporting to the Regional Manager, with indirect day-to-day support and supervision from the Senior Director, Business Development, in execution of the HealthPartners Business Development strategic and operational plans the primary responsibilities of the Senior Account Manager are to:


·        Serve as central point of contact with assigned clients (workplaces that host fundraising campaigns on behalf of HealthPartners), fostering strong and collaborative relationships, providing excellent customer service to all clients and contacts.

·        Engage accounts, members and volunteers in the HealthPartners cause.

·        Manage successful workplace giving campaigns and engage donors to maximise resources.

·        Nurture a network of influencers and HealthPartners ambassadors.

·        Maintain accurate and timely data in HealthPartners’ CRM.

·        Generate comprehensive reports and insights for internal and external stakeholders.

·        Contribute to the profitability analysis of fundraising campaigns and identify strategies to improve them.

·        Be a relentless bi-directional ambassador between our clients and all HealthPartners stakeholders.


The Senior Account Manager is additionally responsible to:

·        Contribute to business development efforts – actively supporting Regional Managers in efforts to identify, prospect, solicit and secure new clients. 

·        Attend events – both in person and virtually – that support workplace giving campaigns.

·        Speak publicly on behalf of HealthPartners (in person and virtually) to include giving informative presentations, introducing volunteer speakers, and delivering educational talks.

·        Effectively position HealthPartners’ brand among key stakeholders, contributing to communications and marketing efforts to achieve HealthPartners' strategic goals.

·        Remain up to date on fundraising and campaign best practices and trends

·        Identify donor retention opportunities.

·        Perform other duties as assigned by the Regional Manager as designated, including managing staff and/or consultants if/as appropriate. 


A successful Senior Account Manager is:

·        Driven and Accountable – Works towards continuous improvement and takes ownership of tasks and pride in their contributions to the organisation. 

·        Independent and Cooperative – Works independently and as part of a team for the benefit of the organization; is empathetic towards others.

·        Flexible, Organized and Detail Oriented – Works efficiently to juggle several competing priorities and rapidly adapts to changes; achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved, meets deadlines.

·        Curious and Creative – Works toward creative problem solving and accurately manages resources to the benefit of the organisation.

·        Positive and Energetic – Radiates optimism and encourages every member of the HealthPartners team,

·        Persistent and Dependable – Follows tasks to completion and continues through a course of action in spite of obstacles.

·        Results-oriented – makes informed decisions and evaluates and mitigates risks to maximize individual and team performance and outcomes. 

·        Innovative – thinks ‘outside the box’ in a persistent search for opportunities to leverage something new.

·        Strategic Leader – supports the development of strategic and operating plans, leads and motivates colleagues to achieve targets, fostering an aligned and collaborative team environment. 

Qualifications & Experience:

  • Post-secondary education in business, or other related education and experience.
  • 4+ years experience in managing accounts, or related roles, with a proven track record achieving financial targets and objectives. 
  • Experience fundraising in the charitable sector is a strong asset.
  • Significant experience applying strategic thinking to understand the big picture, undertake critical analysis, and identify actions to move forward.
  • Experience with Microsoft Suite to create documents and supporting materials.
  • Demonstrated experience as a strategic thinker with a relentless drive for continuous improvement.
  • Presentation development and delivery skills. 
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with diverse teams and individuals.
  • Exceptional organizational and time management abilities. 
  • Bilingual (French and English) is required.
  • Commitment to the organization’s mission and values. 

How to Apply

Ready to join a team that is passionate about improving the health of people in Canada? Submit your resume and cover letter by 5:00 pm on Friday, October 18, 2024, to hiring@healthpartners.ca.

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