Estate Manager for UHNW Family Estate

Estate Manager for UHNW Family Estate - Muskoka, Ontario

We are seeking an Estate Manager for a Lakeview Estate in one of Ontario's most sought-after year-round destination, nestled in the picturesque Cottage Country north of Toronto to manage the day-to-day operations and maintenance of a stunning property. This is an ideal opportunity for nature lovers who are passionate about providing exceptional guest experiences while surrounded by breathtaking views and recreational opportunities that operates like a boutique five-star luxury resort.

The individual we are looking for must demonstrate the highest standards of professionalism, integrity, and discretion; utilizing their exceptional interpersonal and communication skills to develop positive working relationships with the estate’s principal, estate staff, contractors, vendors, and others.

This role is ideal suited to you if you are engaged and self-motivated, like variety and challenge in your work and have a passion for excellence and continuous improvement. The Estate Manager is expected to proactively manage all aspects of the estate including but not limited to property maintenance and renovations, liaising with contractors and service providers, manage household staff, coordinate small and large events, manage household spending, provide concierge services and lead additional projects as required.

This position is a full-time permanent opportunity, where going above and beyond is the norm. Relocation assistance may be provided for non-local candidates.

Responsibilities: Key responsibilities include but are not limited to:

• Manage all aspects of estate operations, including maintenance, housekeeping, landscaping, and guest services of the family’s newly renovated and existing properties.
• Ensure the property is impeccably maintained and presentable at all times, reflecting the high standards expected of a premier destination.
• Supervise and train staff to deliver outstanding customer service and hospitality to guests.
• Coordinate and oversee events hosted on the estate.
• Maintain relationships with vendors, contractors, and service providers to ensure timely and efficient delivery of goods and services.
• Implement and enforce safety protocols and procedures to ensure the well-being of guests and staff.
• Act as a liaison between guests and management, addressing any concerns or issues promptly and professionally.
• Stay informed about local attractions, activities, and events to provide guests with recommendations and enhance their experience.
• Foster a positive work environment that encourages teamwork, creativity, and personal growth among staff members.
• Implement and manage protocols to optimize the functioning of the Estate portfolio including developing SOP manuals, systems, inventories, schedules etc.
• Proactively create, maintain, implement, and administer all schedules for monthly, seasonal, and annual maintenance for the interior and exterior of the portfolio and addressing all maintenance issues appropriately.
• Manage all construction, renovation, systems upgrade, and landscaping projects.
• Schedule, negotiate with and supervise contractors and vendors, while monitoring their access to the properties.
• Ensure security measures and protocols are in place and that the estate is secure at all times.
• Responsible for hiring, onboarding, managing, developing, retaining and training staff
• Proactively scheduling assignments, projects and estate staff based on the event calendar and when the principal and/or guests are expected.
• Plan and execute requirements for special events including attending to all necessary service arrangements, housekeeping coverage, catering (as required), reservations and other requests hosted on the estate.
• Administer and approve purchase orders, invoices and time sheets, charge accounts and expenses, and other reports and documentation.
• Budget and monitor property expenses, including preparing monthly expense reports for the Director of Properties.
• Enforce the dress code, grooming standards, and other policies and standards for all staff.
• Manage care of valuables such as automobiles, boats, artwork etc.
• Lead ad-hoc tasks, projects, and assignments, as determined by the Principal and/or Director of Properties.

Qualifications:

• Previous experience in hospitality management, preferably in a luxury resort or estate setting.
• Excellent communication skills, both written and verbal.
• Detail-oriented with a focus on delivering exceptional service and exceeding guest expectations.
• Knowledge of property management systems and basic accounting principles.
• Flexibility to work evenings, weekends, and holidays as needed.
• Valid driver's and boating license.
• Must be highly self-motivated and engaged, fueled with a passion for excellence and continuous improvement
• Strong people management experience is essential
• Tactical experience with HVAC, security systems, and general maintenance required
• Knowledge of local vendors, contractor and trades is an asset
• Must have solid comfort and experience working in roles that have evolved continuously in terms to scope, scale, duties and responsibilities
• Strong Project management skills required
• Must be able solution oriented, able to think outside the box, and have demonstrated ownership and accountability and a team orientation
• Must be flexible with work schedules for occasional events
• Confident with a strong customer service orientation
• Exceptional communication skills
• Gracious and handle difficult situations in a professional, calm solution minded manner
• Strong ability to multi-task with excellent time management
• Demonstrate pride and enthusiasm to fulfill requirements
• Self-starter that can work effectively without constant supervision
• Exceptional attention to detail
• Good computer skills particular with Microsoft Office products
• Must always exercise complete discretion and maintain confidentiality

Salary: Negotiable with company benefits.

To apply, please submit your resume and cover letter detailing your relevant experience to:

Pina Mercuri at: pmercuri@renardinternational.com or Yasmin Khambatta at: yasmin@renardinternational.com

Note: Only shortlisted candidates will be contacted for an interview.