Director of Centralized Services

Role Overview

The Director of Centralized Services is a strategic partner amongst the leadership team, driving programming consistently across all sites at Eva’s Initiatives. The Director will lead program design and development by drawing from the latest research in youth development, trauma and resilience, evidence-based practices in youth programming, and integrates youth participation in the design, implementation, and evaluation of programs.

The incumbent should be an excellent leader and will have experience in managing staff of different disciplines and overseeing program delivery at different locations – design, implementation, setting targets, measuring outcomes, and intra-department delivery in a coordinated and integrated manner.

Furthermore, all program design will be built using a foundation of deep understanding of systemic barriers that impact equity outcomes for youth, and, Black, 2SLGBTQ, Indigenous and Racialized youth. This position requires an in-depth understanding of identity-centering and culturally responsive programming, specifically Afrocentric programming. The ideal candidate must possess the skills to build partnership to support culturally relevant programming.

This position will require occasional travel between Eva’s sites. The position reports to the Senior Director of Program and Services.

Responsibilities

Leadership and Coordination:

• visionary leadership and strategic direction to the programs and services team.
• with various departments within Eva’s to ensure seamless integration and alignment of services.
• a culture of collaboration, innovation, and continuous improvement within the Centralized Services department.

Program Development and Evaluation:

• the development and enhancement of evidence-informed programming tailored to the needs of youth.
• ongoing evaluations to assess program effectiveness and identify areas for improvement.
• innovative approaches and best practices to address the complex needs of the target demographic.

Fund Expansion and Resource Allocation:

• opportunities for fund expansion and diversification to support existing programs and initiatives.
• closely with the Development team to secure funding from government agencies, foundations, and other sources.
• optimal allocation of resources to maximize impact and efficiency.

Reporting and Compliance:

• the timely and accurate reporting of program outcomes, outputs, and financial expenditures.
• compliance with regulatory requirements, grant agreements, and internal policies and procedures.
• comprehensive reports for internal stakeholders, funders, and regulatory bodies as required.

Stakeholder Engagement:

• strong relationships with key stakeholders, including government agencies, community organizations, funders, and partner agencies.
• Eva’s at relevant meetings, conferences, and events to promote collaboration and knowledge sharing.
• feedback from stakeholders to inform program development and improvement efforts.

Strategic Planning and Goal Setting:

• the development and implementation of strategic plans and goals for the Centralized Services department aligned with Eva’s overall mission and objectives.
• progress towards objectives and adjust strategies as needed to ensure alignment with organizational priorities and emerging needs.

Capacity Building and Professional Development:

• training and development needs for staff within the programs and services department and facilitate opportunities for skill-building and career advancement.
• a culture of continuous learning and professional growth to enhance the effectiveness and impact of programs and services.

Quality Assurance and Continuous Improvement:

• quality assurance mechanisms to monitor program delivery, client outcomes, and satisfaction levels.
• regular audits and assessments to identify areas for improvement and implement corrective actions as necessary.
• a culture of continuous improvement within the department, encouraging staff to seek innovative solutions and best practices.

Risk Management and Crisis Response:

• and implement risk management protocols to identify and mitigate potential risks associated with program delivery and client services.
• with internal stakeholders and external partners to develop crisis response plans and ensure the safety and well-being of clients and staff in emergency situations.

Data Management and Analysis:

• the collection, analysis, and interpretation of data related to program outcomes, client demographics, and service utilization.
• data-driven insights to inform decision-making, identify trends, and measure the impact of interventions on target outcomes.
• compliance with data privacy and confidentiality regulations and maintain accurate and secure records.

Public Relations and Advocacy:

• as a spokesperson for Eva’s Centralized Services department, representing the organization in media interviews, public forums, and advocacy campaigns.
• for policy changes and systemic reforms to address the root causes of homelessness and improve access to resources and support services for vulnerable youth.
• strategic partnerships with advocacy groups, policymakers, and other stakeholders to advance Eva’s mission and amplify the voices of youth.

Community Engagement and Outreach:

• and implement strategies to engage with the local community and raise awareness about Eva’s programs and services.
• community events, workshops, and information sessions to connect with prospective partners, volunteers, donors, and supporters.
• relationships with community leaders, faith-based organizations, and grassroots initiatives to strengthen Eva’s presence and impact in the community.

Utilize Evaluation Findings for Continuous Improvement:

• evaluation findings to identify strengths and weaknesses in program implementation and make data-driven recommendations for program enhancements.
• feedback mechanisms to solicit input from program participants and stakeholders on their experiences and suggestions for improvement.
• lessons learned from program evaluations into ongoing program planning, design, and implementation to ensure continuous quality improvement.

Design and Implement Evaluation Plans:

• comprehensive evaluation plans for Eva’s programs serving youth, outlining the objectives, methodologies, data collection instruments, and timelines.
• with program managers and external stakeholders to ensure alignment with program goals and evaluation best practices.

Qualifications

• Post graduate degree in Social Sciences, Business, Management, or related fields and/or the equivalent combination of education and work experience
• Management Professional (PMP) certification is considered an asset
• of ten (10) years related experience developing youth-focused programs
• of five (5) years’ experience cultivating and leading management staff in a unionized environment.
• five (5) years’ practical experience in the not-for-profit sector.
• experience in influencing senior management and key stakeholders effectively across the organization to invest in behaviour and culture change that is rooted in systems, policy, and practice
• financial and budgeting skills and demonstrated ability to manage, guide and lead managerial staff to interpret financial information and utilize appropriate financial processes to manage budgets and produce accurate financial reports
• experience in program design, implementation and evaluation of programs for youth experiencing systemic barriers to equitable inclusion in everyday society leading to inequitable outcomes.
• A fundamental understanding of current issues and challenges facing individuals from under-served communities and historically under-represented groups, with a particular focus issues impacting Black communities, Indigenous communities, racialized communities, LGBTQ2S+ communities and disability communities.
• Extensive and demonstrated competence in equity and systemic practices to combat Anti-Black Racism
• Experience in developing funding proposals and impactful report writing.
• understanding of the Social Determinants of Health and other intersectional issues facing Black, Indigenous and racialized youth in Ontario including racism, Anti-Black racism, homelessness, mental health, substance use and addictions
• commitment to promoting diversity and inclusion to work from an Anti- Black racism paradigm.
• experience in developing complex cross-sectorial partnerships to address operational needs.
• Experience working with large, diverse team and client population.
• High level of computer literacy with MS Word, Excel, PowerPoint, and Outlook
• Strong verbal, written and facilitation skills.
• Certification in CPR and First Aid, NVCI, ASIST, and Naloxone training (or willingness to obtain), and a willingness to participate in ongoing training.
• Satisfactory Vulnerable Sector Checks (PVSC) with future checks
• G drivers license with clean 3 years driving abstract
• Flexibility to work some evenings and weekends required - may share on-call responsibilities.

Apply

Submit a cover letter and resume in one document by May 7, 2024, to careers@evas.ca Be sure to indicate 2024 – 17 Director, Centralized Services in the title. No phone calls, please.