IT Operations Team Leader

2 weeks ago

Ottawa, Canada House of Commons of Canada Chambre des communes du Canada Full time

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We value diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you


Job Description

The House of Commons Digital Services and Real Property is currently looking to staff the IT Operations Team Leader position.


As Team Leader, IT Operations within our Digital Infrastructure Products and Services team, you will have the opportunity to leverage your leadership experience to oversee the 24/7 operations of a dedicated team, ensuring the availability of House of Commons technology services.

In this role, you will work closely with other IT operations units and technical specialists to meet operational requirements and implement effective solutions. Your responsibilities will also include overseeing shift operations, conducting ongoing studies on technology trends, managing internal customer relationships and supporting the development of annual business plans.

This role involves providing day-to-day team leadership for the planning and coordination of operations, services and support in specific IT areas such as voice-data networks, data center, applications and end-user computing. You will ensure that the provisioning, deployment, support or monitoring of technologies is carried out on a continuous 24/7 basis, within established IT management frameworks. The team to be managed works shifts, including days, nights, weekends and holidays, to ensure rapid responses to incidents and problems.


Some activities related to this position may require irregular working hours, overtime or on-call assistance to meet operational requirements.


The Team Leader, IT Operations also participates in a scheduled on-call cycle to coordinate the resolution of critical incident


Top Reasons to Join Digital Infrastructure Products and Services, Digital Platforms:

If you're ready to make an impact in a dynamic and fast-paced environment, we invite you to join our team and contribute to the success of our Digital Platforms functional group. Apply now to embark on a rewarding career journey with us


  • Training and development opportunities.
  • Work-life balance /35-hour workweek
  • 4 weeks’ vacation (minimum)


Qualifications


Education :

  • Graduation from a college or technical institute in the area of information technology, management or an acceptable combination of education, training and experience.


Experience :

  • In-depth knowledge and technical expertise in IT monitoring or application support, within specific technology domains such as data center, applications, voice-data networks or end-user computing;
  • 5 years' experience in complex IT solutions;
  • 2 years' experience in team management required, preferably in a 24/7 environment;
  • Experience with a variety of technologies in monitoring-related IT fields;
  • Excellent analytical and critical thinking skills;
  • Experience in incident management and mitigation;
  • Experience working with diverse personalities and cultures;
  • Strong organizational skills;
  • In-depth understanding of operations management principles, methods and best practices for coordinating with customers and third-party service providers;
  • Experienced team leadership with direct reports in the areas of operational organization, resource management/planning, communication skills to effectively coordinate operational issues, engage colleagues in operational planning, and effectively supervise staff.


Assets :

  • Proficiency in the use of ServiceNow as an IT operations management tool;
  • ITIL v4 Foundations certification;
  • Knowledge of Microsoft suites.


Additional Information

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-CarrieresCDC@parl.gc.ca.


Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is CBC. Consideration may be given to candidates with other linguistic profiles.


We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.


Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.


Learn more about us Visit Ourcommons.ca.


To learn about our hiring process, visit Eligibility and Selection.

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