Technical Support Specialist

4 days ago

RivièreDesPrairies Southwest, Canada Virage Simulation Full time

Who are we?

Since 2005, Virage Simulation, a company at the cutting edge of technology which has always raised the bar in the field of road vehicle simulation. Simulator manufacturing, software development and after-sales service all come from our offices located in Ville St-Laurent. Virage is a large family made up of specialists in a wide range of different fields.

Working at Virage Simulation means being part of a dynamic and passionate team. Each member of our team is valued by their interests, strengths, and personality. Being a fast-growing SME, we are looking for people with a vision for the future who want to flourish professionally .

RESPONSIBILITIES OF THIS POSITION:

Technical support

Respond to service calls from our customers (English/French - telephone and email).

Keeping service tickets up to date by rigorously documenting every ticket’s life cycle.

Diagnosis of computer, electronic or simulator specific problems, via telephone, remote control or on site.

Schedule and install software updates remotely using our automated tools..

Participate in improving our knowledge bank by documenting your best solutions to make them available to the entire team.

Provide on-call duty, approximately one week out of 4, by responding to emails and telephone calls outside office hours. Will receive a compensation for the on-call week $

Occasional startup of new simulators for onboarding and internal training as the product evolves

SKILLS AND ABILITIES REQUIRED:

The profile we are looking for:

Curious: likes to learn and understand the world of simulation

Cartesian mind: common sense of diagnosis, proceeds by elimination.

Manual: easy to disassemble and reassemble parts

Organized: Knows how to plan his time well and prioritize critical tasks

Bilingual: Most of our clients are English speaking

Team spirit: Likes to help colleagues and knows how to ask for help when necessary.

TRAINING AND EXPERIENCE REQUIRED:

DEC, AEC or DEP in computer technology or technical support (or equivalent experience)

Excellent command of Windows 7-10 (XP an asset)

Experience with computer repair (hardware, software, BIOS, and imaging)

Excellent command of oral and written English

Good command of oral and written French

0 to 2 years’ experience recommended, but we will also consider people fresh out of school.

Knowledge of electromechanics, an asset

Knowledge of programming, an asset

Knowledge of networking, an asset

Experience in quality assurance, an asset

THE ADVANTAGES WE OFFER YOU:

Complete group insurance

Group RRSP program

Vacation weeks depending on experience.

Public transportation nearby and private parking available

Coffee, fruit

Competitive salary

If you are interested in this position, apply now to rh@viragesimulation.com

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